Archive has 14 results
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London Borough of Southwark (18 014 506)
Statement Upheld Local welfare payments 12-Jul-2019
Summary: Mr X complains that the Council failed to deliver an emergency food delivery meaning he was left without food. Mr X says he had to live on bread and water, which meant he could not properly take his medication, and this made him ill. He also complains that the Council failed to call him back. The Ombudsman upholds Mr X’s complaint and finds fault with the Council which caused Mr X injustice. The Council will apologise to Mr X for not calling him back, make a payment to recognise the impact of the faults, and review the way it handles reports about failure to deliver this emergency support service. The Ombudsman is satisfied that the Council has apologised to Mr X for failing to deliver the food.
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Bournemouth Borough Council (18 017 884)
Statement Not upheld Local welfare payments 02-Jul-2019
Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.
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London Borough of Hackney (18 008 232)
Statement Not upheld Local welfare payments 30-May-2019
Summary: Mr H complains about the Council’s delay in processing discretionary housing benefit applications. And the way it carried out its homeless prevention duties. The Ombudsman does not uphold Mr H’s complaint.
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Newcastle upon Tyne City Council (18 014 782)
Statement Closed after initial enquiries Local welfare payments 01-May-2019
Summary: Mr X complains that the Council has failed to assist him with welfare payments. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
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London Borough of Bexley (18 017 720)
Statement Closed after initial enquiries Local welfare payments 02-Apr-2019
Summary: Ms B complains about the Council’s handling of her application for a Discretionary Housing Payment. The Ombudsman will not investigate the complaint because the Council has now reviewed its decision and an investigation is unlikely to add to the investigation already carried out by the Council or lead to a different outcome.