Housing benefit and council tax benefit archive 2019-2020


Archive has 244 results

  • Rochdale Metropolitan Borough Council (19 001 106)

    Statement Upheld Housing benefit and council tax benefit 24-Jan-2020

    Summary: Miss E complains about the information the Council asked her to provide for her housing benefit claim. She says it amounted to discrimination. The Ombudsman upholds the complaint because of a delay in making a decision. But we do not view the information the Council asked to see as unusual for people in Miss E’s circumstances, as a self-employed claimant. Other parts of Miss E’s complaint are outside our jurisdiction.

  • London Borough of Hounslow (19 014 577)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jan-2020

    Summary: The Ombudsman does not propose to investigate Mr X’s complaint about the Council’s recovery of an alleged overpayment of housing benefit. This is because if Mr X wanted to challenge the Council’s decision it was reasonable for him to appeal to the tribunal.

  • Folkestone & Hythe District Council (19 015 492)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jan-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about housing benefit. This is because it is reasonable for Mr X to use the appeal rights available to him.

  • London Borough of Bromley (19 014 418)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Jan-2020

    Summary: Mr X complains about the Council’s housing benefit decision regarding an overpayment of housing benefit in 2016. The Ombudsman will not investigate this complaint because he had a right of appeal to a tribunal.

  • London Borough of Redbridge (19 014 291)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Jan-2020

    Summary: The Ombudsman will not investigate this complaint that the Council did not calculate the complainant’s housing benefit correctly. This is because the complainant could have used her appeal rights.

  • Birmingham City Council (19 013 145)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Jan-2020

    Summary: Ms X complains about the Council’s decision to suspend, then cancel her entitlement to housing benefit. The Ombudsman will not investigate this complaint because there is a right of appeal to a tribunal.

  • London Borough of Bexley (19 013 776)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jan-2020

    Summary: Mr X complains about the way the Council dealt with his tenant’s rent liability. The Ombudsman will not investigate this complaint because part of the complaint is out of time and there is no evidence of fault by the Council.

  • London Borough of Haringey (19 013 201)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jan-2020

    Summary: The Ombudsman should not pursue this complaint about the Council’s decision to recover overpaid benefits. Miss B had the right to appeal to a tribunal. The complaint is also late.

  • London Borough of Hillingdon (18 014 776)

    Statement Not upheld Housing benefit and council tax benefit 15-Jan-2020

    Summary: The Ombudsman found no fault on Ms Y’s complaint of the Council delaying dealing with her claims for housing benefit and council tax reduction. The Council requested further information from her before it could process them. Her complaint about it assessing their income, and its decision to end their claims, are outside the Ombudsman’s jurisdiction as she had a right to appeal them to a statutory tribunal.

  • Norwich City Council (19 012 445)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to backdate the complainant’s Council Tax Support for more than two months. This is because there is insufficient evidence of fault by the Council.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings