Housing benefit and council tax benefit archive 2019-2020


Archive has 244 results

  • Leicester City Council (19 006 917)

    Statement Not upheld Housing benefit and council tax benefit 21-Nov-2019

    Summary: Mrs X complains about the Council’s decision to stop its welfare rights service assisting with appeals. There is no evidence of fault in the process leading to the decision. While Mrs X disagrees with the decision, she has not been directly disadvantaged as she was offered a referral but she chose to deal with her appeal herself.

  • Brighton & Hove City Council (19 010 637)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Nov-2019

    Summary: The Ombudsman cannot investigate Ms X’s complaint about the way the Council dealt with her housing benefit claim. This is because Ms X has appealed to the tribunal and so the complaint is outside the Ombudsman’s jurisdiction.

  • Leicester City Council (19 004 264)

    Statement Upheld Housing benefit and council tax benefit 19-Nov-2019

    Summary: Mr X complains about the delay by the Council in paying housing benefit directly to him. He also says he was misadvised about the reimbursement of rent arrears. The Ombudsman found there was delay by the Council in processing the payment. The Council has offered a financial remedy for the injustice this caused Mr X.

  • London Borough of Haringey (19 009 850)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Nov-2019

    Summary: Ms X complains about the Council’s decision to recover an overpayment of housing benefit. The Ombudsman will not investigate this complaint because she can appeal to a tribunal.

  • Southend-on-Sea City Council (19 010 063)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about Discretionary Housing Payments because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (18 018 287)

    Statement Upheld Housing benefit and council tax benefit 12-Nov-2019

    Summary: Ms X complains the Council failed to deal with information she presented and failed to correctly calculate how much council tax she owed. During the course of this investigation, the Council recalculated Ms X’s entitlement to housing benefit and council tax support from April 2013 and Ms X has now used her right of appeal against the new determinations. The action taken by the Council is a suitable remedy for the complaint and the new rights of appeal used by Ms X mean any complaint about the amounts awarded fall outside the Ombudsman’s jurisdiction.

  • London Borough of Ealing (19 007 187)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Nov-2019

    Summary: The Ombudsman will not investigate Miss B’s complaint about housing benefit and her council tax account. This is because the Council does not administer the universal credit housing costs process, it was not unreasonable to expect Miss B to pursue her right of appeal to the Valuation Tribunal and she could only challenge the liability order through the courts.

  • London Borough of Waltham Forest (19 010 002)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Nov-2019

    Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s decision to recover a 2014 benefit overpayment from him. This is because the complaint falls outside our jurisdiction due to the passage of time and the availability of appeal rights against the overpayment decision.

  • London Borough of Ealing (19 009 552)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Nov-2019

    Summary: The Ombudsman will not investigate this housing benefit complaint because the Council has awarded some extra benefit to the complainant and the problem has been resolved.

  • Newcastle upon Tyne City Council (19 009 823)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Nov-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about an overpayment of housing benefit. This is because it was reasonable for Mr X to use his right of appeal to the tribunal.

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