London Borough of Waltham Forest (19 006 848)

Statement Closed after initial enquiries Council tax support 25-Sep-2019

Summary: The Ombudsman cannot investigate this complaint about a housing benefit and council tax benefit/support overpayment. This is because the matter has been considered in court and by the tribunal.

Manchester City Council (19 006 802)

Statement Closed after initial enquiries Council tax support 23-Sep-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s decision to pay the complainant’s council tax support into the council tax account. This is because there is insufficient evidence of fault by the Council.

London Borough of Brent (19 007 275)

Statement Closed after initial enquiries Council tax support 19-Sep-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s failure to reinstate the complainant’s council tax support. This is because the complainant is satisfied with the response she has had from the Council.

Swindon Borough Council (19 004 132)

Statement Closed after initial enquiries Council tax support 16-Sep-2019

Summary: The Ombudsman will not investigate this complaint about the annual reassessment of the complainant’s council tax support. This is because there is insufficient evidence of injustice.

Sefton Metropolitan Borough Council (19 005 379)

Statement Closed after initial enquiries Council tax support 05-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council handled his application for council tax reduction and its council tax policy. The Council has granted Mr X benefit from the start of his tenancy. It has apologised for its errors and there is no injustice.

London Borough of Barnet (19 005 927)

Statement Closed after initial enquiries Council tax support 05-Sep-2019

Summary: The Ombudsman will not investigate this complaint about a claim for discretionary council tax relief and the Council’s requirement that the complainant must provide his date of birth. This is because there is insufficient evidence of fault by the Council and because there is another body (the Information Commissioner) better placed to consider the complaint.

Wirral Metropolitan Borough Council (19 005 459)

Statement Upheld Council tax support 03-Sep-2019

Summary: Mr X complains about the way the Council dealt with his council tax support claims. The Ombudsman will not investigate this complaint because the matter has been settled.

Birmingham City Council (18 015 094)

Statement Closed after initial enquiries Council tax support 02-Sep-2019

Summary: The Ombudsman will not investigate this complaint about how the Council has dealt with complainant’s council tax liability. The matter is resolved and investigation would not lead to a different outcome.

Plymouth City Council (19 005 123)

Statement Closed after initial enquiries Council tax support 29-Aug-2019

Summary: Ms X complains that the Council stopped her council tax support. The Ombudsman will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

East Riding of Yorkshire Council (19 004 587)

Statement Closed after initial enquiries Council tax support 19-Aug-2019

Summary: The Ombudsman will not investigate this complaint about entitlement to housing benefit and council tax support. The complainant has exercised her rights of appeal to a tribunal.