London Borough of Bromley (19 017 817)

Statement Closed after initial enquiries Council tax 19-Feb-2020

Summary: Ms X complains that the Council did not update her Council tax record and, as a result, she received a reminder letter for unpaid Council tax. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.

London Borough of Lambeth (19 011 144)

Statement Closed after initial enquiries Council tax 18-Feb-2020

Summary: Ms X complains the Council has not properly responded to her complaint about council tax arrears and payments she has made. The Council has agreed to take steps to resolve the complaint which are satisfactory to the Ombudsman. He will not therefore investigate.

Boston Borough Council (18 017 833)

Statement Upheld Council tax 17-Feb-2020

Summary: The Ombudsman finds there is fault by the Council regarding its recovery of council tax from Mr and Ms D. We recommended a remedy.

East Suffolk Council (19 008 763)

Statement Not upheld Council tax 17-Feb-2020

Summary: Mr X complains the Council issued incorrect Council tax bills and handled his complaint poorly, causing stress. He also complains the Council has refused to apply discounts to his Council tax. The Ombudsman will not investigate the Council’s refusal to apply discounts because Mr X could appeal to the Valuation Tribunal. The Ombudsman finds no fault in the Council’s billing or complaint handling.

Birmingham City Council (19 014 492)

Statement Closed after initial enquiries Council tax 15-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to pass a council tax debt to enforcement agents. This is because there is not enough evidence of fault by the Council to warrant the Ombudsman’s involvement.

London Borough of Bexley (19 017 859)

Statement Closed after initial enquiries Council tax 14-Feb-2020

Summary: Ms X complains about the Council’s enforcement of her Council tax debt and the Council’s loan when she moved house. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.

London Borough of Bromley (19 016 151)

Statement Closed after initial enquiries Council tax 14-Feb-2020

Summary: Mr X complains that he received a Council tax bill which had been sent in error. The Ombudsman will not investigate this complaint because he can pursue the matter to the Information Commissioner’s Office.

Broxbourne Borough Council (19 003 927)

Statement Not upheld Council tax 13-Feb-2020

Summary: Mr X complains the Council should not charge him summons costs for council tax arrears while his property was empty. The Ombudsman has not found evidence of fault by the Council.

London Borough of Lambeth (19 017 577)

Statement Closed after initial enquiries Council tax 13-Feb-2020

Summary: The complaint is about the Council asking Miss B to repay benefits. The Ombudsman cannot pursue this complaint because of Miss B’s appeal rights.

Calderdale Metropolitan Borough Council (19 016 098)

Statement Closed after initial enquiries Council tax 12-Feb-2020

Summary: The Ombudsman will not investigate this council tax complaint because there is insufficient evidence of fault by the Council.