Archive has 546 results
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Statement Closed after initial enquiries Council tax 11-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s decision to hold her liable for council tax. This is because if Ms B disagreed with the Council’s decision it was reasonable for her to appeal to the Valuation Tribunal.
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London Borough of Bexley (19 010 618)
Statement Upheld Council tax 11-Mar-2020
Summary: The Council instructed enforcement agents to recover council tax when it could not as it already had a charging order for the debt. It caused the complainant a good deal of unnecessary distress, time and trouble. The Council will apologise and write off £750 of council tax arrears.
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Barnsley Metropolitan Borough Council (19 018 404)
Statement Closed after initial enquiries Council tax 11-Mar-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s failure to apply a single person’s discount to her council tax bill. This is because if Miss X disagrees with the Council’s decision it is reasonable for her to appeal to the Valuation Tribunal.
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Coventry City Council (19 017 878)
Statement Closed after initial enquiries Council tax 10-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant’s council tax account. This is because there is insufficient evidence of fault by the Council.
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Sheffield City Council (19 018 063)
Statement Upheld Council tax 10-Mar-2020
Summary: The Ombudsman will not investigate this complaint about problems the complainant had in closing his council tax account and getting a refund. This is because the Council has provided a satisfactory response and there is not enough injustice to require an investigation.
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Royal Borough of Kensington & Chelsea (19 018 185)
Statement Closed after initial enquiries Council tax 10-Mar-2020
Summary: The Ombudsman will not investigate this complaint about council tax fees. This is because there is insufficient evidence of fault by the Council. In addition the fees were confirmed by the court and the Ombudsman cannot question a court decision.
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West Lancashire Borough Council (19 015 567)
Statement Closed after initial enquiries Council tax 10-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about council tax matters. Further consideration of the complaint would not achieve any more for Mr B.
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London Borough of Hounslow (19 007 325)
Statement Upheld Council tax 06-Mar-2020
Summary: Miss X complained about the way the Council pursued her for a council tax debt. The Council was at fault when it referred the account to an enforcement agent, even though Miss X was maintaining her payment arrangement. The Council has agreed to pay Miss X £100 to acknowledge the distress caused and to refund the court costs.
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Birmingham City Council (19 017 302)
Statement Closed after initial enquiries Council tax 05-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about council tax charges raised for her late mother’s property. This is because the Valuation Tribunal is set up to handle the substantive issue in this complaint. It is also unlikely the Ombudsman would add to the previous investigation by the Council and the fault has not caused a significant enough injustice to Mrs X.
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London Borough of Tower Hamlets (19 009 711)
Statement Closed after initial enquiries Council tax 04-Mar-2020
Summary: Mrs X complains that the Council has not recorded all her payments of Council tax and has demanded a higher payment of Council tax to clear arrears than she can afford. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.