Archive has 78 results
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Statement Not upheld Other 20-Nov-2019
Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.
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Oxleas NHS Foundation Trust (17 000 791a)
Statement Upheld Other 07-Nov-2019
Summary: A man complained about the care of his late mother by a council and NHS organisations. He said she received poor stoma care from agency carers and district nurses and inadequate arrangements for care following a discharge from hospital. The Ombudsmen find that the council and an NHS Trust failed to ensure his mother received the stoma care she needed. This caused her distress and embarrassment and also caused the family distress. The council will explain how it will improve stoma care in future. The NHS Trust did not follow the recommended discharge plan or visit as often as it should have. This did not cause harm to the woman concerned but it caused distress to her family. The NHS Trust has already made satisfactory service improvements. The council and NHS Trust will apologise and pay a financial remedy. Other elements of the complaint were not investigated.
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Bexley Clinical Commissioning Group (17 000 791c)
Statement Closed after initial enquiries Other 07-Nov-2019
Summary: A man complained about the care of his late mother by a council and NHS organisations. He said she received poor stoma care from agency carers and district nurses and inadequate arrangements for care following a discharge from hospital. The Ombudsmen find that the council and an NHS Trust failed to ensure his mother received the stoma care she needed. This caused her distress and embarrassment and also caused the family distress. The council will explain how it will improve stoma care in future. The NHS Trust did not follow the recommended discharge plan or visit as often as it should have. This did not cause harm to the woman concerned but it caused distress to her family. The NHS Trust has already made satisfactory service improvements. The council and NHS Trust will apologise and pay a financial remedy. Other elements of the complaint were not investigated.
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Wirral Clinical Commissioning Group (19 008 982a)
Statement Closed after initial enquiries Other 25-Oct-2019
Summary: The Ombudsmen cannot investigate Ms X’s complaint. She has previously appealed to the tribunal about the contents of her son’s Education, Health and Care plan.
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Wirral University Teaching Hospital NHS Foundation Trust (19 008 982b)
Statement Closed after initial enquiries Other 25-Oct-2019
Summary: The Ombudsmen cannot investigate Ms X’s complaint. She has previously appealed to the tribunal about the contents of her son’s Education, Health and Care plan.
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Lewisham Clinical Commissioning Group (18 010 781b)
Statement Upheld Other 24-Oct-2019
Summary: Faults by the Trust, Council and CCG led to Mrs X paying for accommodation which should have been free section 117 aftercare. Faults by the Council in dealing with Ms X’s enquiries and complaints caused her unnecessary time and trouble. The Council has already offered a fair remedy for Ms X’s injustice. The Trust, Council and CCG have accepted the Ombudsmen’s recommendations for service improvements and to address the injustice to Mrs X. We have therefore completed our investigation.
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The Cambridge Nursing Centre (18 014 663a)
Statement Upheld Other 22-Oct-2019
Summary: Ms D complains about poor care provided to her late father, Mr F, by The Cambridge Nursing Centre. Mr F’s care there was funded by both the NHS and Cambridgeshire County Council. The Ombudsmen have upheld parts of Ms D’s complaint relating to falls, communication, capacity assessment, end of life care and loss of possessions. We have not upheld other elements of the complaint. The Council and The Cambridge Nursing Centre accept our recommendations, so we have completed our investigation.
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Oxford Health NHS Foundation Trust (19 008 685a)
Statement Closed after initial enquiries Other 22-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint. The Ombudsman is unlikely to find fault with Buckinghamshire County Council’s decision to stop providing Mr X with a care package for his social care needs.
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North Kirklees Clinical Commissioning Group (19 004 953a)
Statement Closed after initial enquiries Other 16-Oct-2019
Summary: Mrs X complained the Council failed to ensure her son’s care provider gave him the level of care needed. She said her complaint about poor care resulted in his eviction from a placement with the Hollybank Trust. The Clinical Commissioning Group and the Hollybank Trust have not yet had the opportunity to respond to Mrs X’s complaint, therefore, the Ombudsmen have discontinued their investigation.
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Statement Closed after initial enquiries Other 16-Oct-2019
Summary: Mrs X complained the Council failed to ensure her son’s care provider gave him the level of care needed. She said her complaint about poor care resulted in his eviction from a placement with the Hollybank Trust. The Clinical Commissioning Group and the Hollybank Trust have not yet had the opportunity to respond to Mrs X’s complaint, therefore, the Ombudsmen have discontinued their investigation.