Archive has 78 results
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Netherton Green Residential & Nursing Home (18 009 105b)
Statement Not upheld Other 15-Jan-2020
Summary: The Ombudsmen consider Dudley Group NHS Foundation Trust’s (the Trust) communication with Mr C about Mrs D’s prognosis was poor which caused confusion and distress. Also, the Trust’s lack of care planning for Mrs D on discharge to two care homes caused Mr C uncertainty. Trinity House Care Centre’s diabetes care plan lacked detail and did not escalate Mrs D to a GP in a timely manner which caused Mr C distress at witnessing his mother suffer pain and distress. The Ombudsmen consider Dudley Metropolitan Borough Council’s (the Council) safeguarding investigation and safeguarding adults review caused Mr C uncertainty and distress. The Council, the Trust and Summerhill Surgery’s complaint handling compounded Mr C’s distress.
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Statement Upheld Other 15-Jan-2020
Summary: The Ombudsmen consider Dudley Group NHS Foundation Trust’s (the Trust) communication with Mr C about Mrs D’s prognosis was poor which caused confusion and distress. Also, the Trust’s lack of care planning for Mrs D on discharge to two care homes caused Mr C uncertainty. Trinity House Care Centre’s diabetes care plan lacked detail and did not escalate Mrs D to a GP in a timely manner which caused Mr C distress at witnessing his mother suffer pain and distress. The Ombudsmen consider Dudley Metropolitan Borough Council’s (the Council) safeguarding investigation and safeguarding adults review caused Mr C uncertainty and distress. The Council, the Trust and Summerhill Surgery’s complaint handling compounded Mr C’s distress.
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Statement Not upheld Other 14-Jan-2020
Summary: The Ombudsmen do not consider NHS Devon CCG’s decision to stop Mr U’s personal health budget for his section 117 aftercare was made with fault. Devon Partnership NHS Trust’s assessment of Mr U’s needs was robust and there was no fault in the way it decided a care agency could support his needs. Also, the Ombudsmen do not consider Devon Partnership NHS Trust were at fault for not providing Mr U with a care coordinator after March 2018.
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Locala HomeCare Limited (18 002 031a)
Statement Upheld Other 06-Jan-2020
Summary: Mr Z complains on behalf of his partner Miss X about poor care provided by a home care provider that was jointly funded by the Council and the NHS and about delay in resolving his concerns. The Ombudsmen have upheld the complaint. The Council and the care provider have agreed to apologise and provide financial redress to Miss X and Mr Z. They have also agreed to make service improvements. We have therefore completed our investigation.
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Medway Community Healthcare CIC (18 017 295a)
Statement Not upheld Other 19-Dec-2019
Summary: Mrs D complained about the care of her mother by a Trust, a Council and Community Healthcare Trust. We found some fault with the Community Healthcare Trust, however we consider it took sufficient action to remedy this and the fault did not cause the injustice Mrs D claims.
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Great Ormond Street Childrens Hospital (18 009 716a)
Statement Not upheld Other 17-Dec-2019
Summary: The Ombudsmen consider Great Ormond Street Hospital (GOSH) did not withhold evidence from a child protection conference. Rather, Central Bedfordshire Council (the Council) did not share GOSH’s evidence at that conference. Also, the Council did not share the social worker’s report with Mr G before the conference in line with the safeguarding policy, which caused him frustration. The Ombudsmen consider GOSH clearly communicated its safeguarding concerns to Mr G and did not misrepresent his son’s feeding tubes coming out.
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Haringey Clinical Commissioning Group (18 006 575a)
Statement Not upheld Other 17-Dec-2019
Summary: The Ombudsmen do not agree Haringey Clinical Commissioning Group should have commissioned a day care centre to meet Q’s needs during the holiday period. The Ombudsmen do not consider there was fault in the way London Borough of Haringey carried out Mr and Mrs P’s carers assessments. However, it should have completed them when it was aware Q’s care package would significantly change.
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Northumbria Healthcare NHS Foundation Trust (19 004 096a)
Statement Closed after initial enquiries Other 11-Dec-2019
Summary: The Ombudsmen will not investigate this complaint about the care and support provided to a couple with significant health needs by the Council and Trust. This is because an investigation by the Ombudsmen would be unlikely to identify fault by the organisations concerned.
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NHS Sheffield Clinical Commissioning Group (17 019 772a)
Statement Upheld Other 28-Nov-2019
Summary: The Ombudsmen find fault with the Council and CCG for delays in reviewing and increasing support for the complainant, Mr C. This caused Mr C worry and uncertainty for a prolonged period. He is likely to have missed out on some care and support during this time. There was also an impact on Mr C’s mother. The Council and CCG have agreed to take action to provide a remedy to Mr C and Mrs C.
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NHS Lambeth Clinical Commissioning Group (17 005 393a)
Statement Upheld Other 25-Nov-2019
Summary: Mrs B complains the Council delayed in assessing her needs and completed an inadequate assessment which did not properly reflect her needs. She says the Council recorded incorrect health information about her and the CCG delayed in completing a healthcare funding assessment. She says the faults caused her distress and left her out of pocket. The Ombudsmen found the Council failed to assess Mrs B promptly and this caused her uncertainty and distress. The CCG delayed its assessment and failed to calculate redress in line with government guidance and this left Mrs B out of pocket. The Council and the CCG acted to improve their processes and procedures. They have also agreed to the Ombudsmen’s recommendations and will apologise to Mrs B and pay a financial remedy.