Archive has 78 results
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PALS & Complaints NHS Buckinghamshire Clinical Commissioning Group (19 018 653a)
Statement Closed after initial enquiries Other 26-Mar-2020
Summary: The Ombudsmen will not investigate Mr C’s complaint about events from May to July 2018. The complaints are late and there are insufficient grounds to accept them now.
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East Lancashire Hospitals NHS Trust (19 017 996a)
Statement Closed after initial enquiries Other 16-Mar-2020
Summary: Mr A complains Lancashire County Council has not referred him for a Disability Facilities Grant. I have declined to investigate this complaint as I have not found any indication of fault on the part of the Council and there is no more an investigation could achieve for Mr A.
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West Hampshire Clinical Commissioning Group (19 018 208a)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.
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Solent NHS Trust (19 018 208b)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.
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Southampton City Clinical Commissioning Group (19 018 208c)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.
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The Priory Care Group (19 011 677a)
Statement Closed after initial enquiries Other 10-Feb-2020
Summary: Mrs D complained about the care and support provided to her daughter, Miss E, in a supported living placement run by Priory Care Group and jointly funded by Hampshire County Council and a clinical commissioning group. Mrs D said the response from the provider was inadequate and she wanted disciplinary action taken against those individuals she held responsible for decline in her daughter’s wellbeing. The Ombudsmen cannot add to the previous investigation completed by the authorities and cannot achieve the outcome Mrs D wants. For these reasons the Ombudsmen should not investigate the complaint.
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Southend Clinical Commissioning Group (19 015 337b)
Statement Closed after initial enquiries Other 06-Feb-2020
Summary: The Ombudsmen will not investigate Mrs X’s complaint. The Ombudsmen consider Mrs X’s complaint about events at Essex Partnership University Foundation Trust in 2017 is late, and we could not say the Trust should have detained Mr Y in 2017 and 2019. Also, the Ombudsmen do not consider there is a significant injustice to Mrs X to warrant an investigation of Southend Clinical Commissioning Group’s continuing healthcare assessment of Mr Y.
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Statement Not upheld Other 21-Jan-2020
Summary: The Ombudsmen consider Livewell Southwest missed the opportunity to support Mrs K when her art therapy stopped because of staff sickness. This caused Mr and Mrs K distress which Livewell Southwest should put right. Also, Plymouth City Council should have properly considered Mrs K’s respite request in May 2018. That caused Mrs K uncertainty. The Ombudsmen do not consider Livewell Southwest were at fault in the way it managed Mrs K’s section 117 aftercare with a psychiatrist rather than a care coordinator.
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Livewell Southwest (19 008 253a)
Statement Not upheld Other 16-Jan-2020
Summary: The Ombudsmen found fault by the Council and Livewell Southwest with regards to their communication with the complainant about care charges. However, the Ombudsmen are satisfied this did not result in a significant injustice for the complainant.
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Netherton Green Residential & Nursing Home (18 009 105b)
Statement Not upheld Other 15-Jan-2020
Summary: The Ombudsmen consider Dudley Group NHS Foundation Trust’s (the Trust) communication with Mr C about Mrs D’s prognosis was poor which caused confusion and distress. Also, the Trust’s lack of care planning for Mrs D on discharge to two care homes caused Mr C uncertainty. Trinity House Care Centre’s diabetes care plan lacked detail and did not escalate Mrs D to a GP in a timely manner which caused Mr C distress at witnessing his mother suffer pain and distress. The Ombudsmen consider Dudley Metropolitan Borough Council’s (the Council) safeguarding investigation and safeguarding adults review caused Mr C uncertainty and distress. The Council, the Trust and Summerhill Surgery’s complaint handling compounded Mr C’s distress.