Archive has 52 results
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Statement Upheld Mental health services 03-Jun-2019
Summary: Mr B complained his late mother Mrs B wrongly had to pay for her care home fees after she was discharged from hospital in August 2017. He said the Council and CCG should have paid all her care fees under section 117 of the Mental Health Act. The Council and CCG have now agreed to pay the care fees. They have also agreed to review and improve their processes in this area. The Ombudsmen have therefore completed their investigation.
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Barnet, Enfield & Haringey Mental Health NHS Trust (18 011 391b)
Statement Not upheld Mental health services 03-Jun-2019
Summary: Mr B complained his late mother Mrs B wrongly had to pay for her care home fees after she was discharged from hospital in August 2017. He said the Council and CCG should have paid all her care fees under section 117 of the Mental Health Act. The Council and CCG have now agreed to pay the care fees. They have also agreed to review and improve their processes in this area. The Ombudsmen have therefore completed their investigation.
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Rotherham Doncaster & South Humber NHS Foundation Trust (18 010 101a)
Statement Upheld Mental health services 15-May-2019
Summary: The Trust and Council were at fault in not carrying out a carer’s assessment and not involving Mrs S during her husband’s period of treatment. There was also fault in record-keeping and delays in responding to the complaint. These failings caused an injustice to Mrs S as she lost the opportunity for additional support and is likely to have suffered additional distress. The Trust and Council have already taken action to address these failings and improve processes. The Trust and Council have agreed to pay Mrs S financial redress and the Trust has agreed to monitor and report on improvements in its complaints handling.