Devon Partnership NHS Trust (18 001 335a)

Statement Not upheld Mental health services 17-Jul-2019

Summary: The Ombudsmen found fault by a Council’s social care assessment process and the support provided to a carer. The Council has already accepted the fault and agreed to pay £300 to recognise the anxiety and distress caused by the fault. The Ombudsmen has not found fault by an NHS Trust relating to the mental health support it offered. There was no fault with the Council’s complaint handling.

Kent & Medway NHS & Social Care Partnership Trust (18 011 867a)

Statement Upheld Mental health services 11-Jul-2019

Summary: The Ombudsmen found fault by the Trust as it delayed in arranging for the complainant’s social care needs to be assessed and did not refer her to the primary care mental health service. The Trust agreed to apologise to the complainant and pay her a financial remedy in recognition of the distress this caused. The Ombudsmen are satisfied the social care assessments the Council eventually carried out were appropriate and in keeping with the requirements of the Care Act 2014.

Central and North West London NHS Foundation Trust (18 002 423a)

Statement Not upheld Mental health services 10-Jul-2019

Summary: A man complained that he was evicted because the Council and NHS Trust did not provide him with enough support around his housing needs. The Ombudsmen find no fault with the Council’s and Trust’s actions.

Dudley & Walsall Mental Health Partnership NHS Trust (18 000 930a)

Statement Closed after initial enquiries Mental health services 28-Jun-2019

Summary: The Ombudsmen have stopped investigating Mr A’s complaint about the choice of legal powers applied to his late mother, Mrs B, in hospital following her detention under Section 2 of the Mental Health Act. This is because they could not achieve the outcome Mr A wants. There is a more appropriate route for Mr A to pursue in relation to Mrs B’s Continuing Healthcare funding.

Central and North West London NHS Foundation Trust (17 019 939a)

Statement Upheld Mental health services 26-Jun-2019

Summary: The Council and Trust failed to fully assess Ms V’s social care needs between 2009 and 2016, which possibly meant she did not receive direct payments when she should have. Although I cannot say this affected the care she received, this has led to uncertainty and has had an emotional impact. The Council and Trust have agreed to pay Ms V £500 to remedy the injustice caused.

Central London Clinical Commission Group (17 019 939b)

Statement Not upheld Mental health services 26-Jun-2019

Summary: The Council and Trust failed to fully assess Ms V’s social care needs between 2009 and 2016, which possibly meant she did not receive direct payments when she should have. Although I cannot say this affected the care she received, this has led to uncertainty and has had an emotional impact. The Council and Trust have agreed to pay Ms V £500 to remedy the injustice caused.

North East London NHS Foundation Trust (17 018 368b)

Statement Upheld Mental health services 25-Jun-2019

Summary: Ms A complains about the treatment of her son by a Council and two Trusts in relation to school provision and mental health care. The Ombudsmen uphold the complaint against the Council due to a lack of tuition and school provision. The complaint is also upheld against both Trusts in relation to an autism assessment.

Sussex Partnership NHS Foundation Trust (17 018 368a)

Statement Upheld Mental health services 25-Jun-2019

Summary: Ms A complains about the treatment of her son by a Council and two Trusts in relation to school provision and mental health care. The Ombudsmen uphold the complaint against the Council due to a lack of tuition and school provision. The complaint is also upheld against both Trusts in relation to an autism assessment.

Greater Manchester Mental Health NHS Foundation Trust (18 006 219a)

Statement Closed after initial enquiries Mental health services 21-Jun-2019

Summary: The Ombudsmen will not investigate her complaints about a council overcharging or the care provided to an elderly man by a council and NHS Trust. The complaints are late and there are insufficient grounds to accept them now.

Worcestershire Health and Care NHS Trust (18 002 336a)

Statement Upheld Mental health services 18-Jun-2019

Summary: Worcestershire Health and Care NHS Trust’s community mental health team took too long to rearrange a cancelled appointment. Also, it did not return Mrs A’s call after she raised concerns about her son’s mental health. This caused Mrs A distress. The Ombudsmen consider Worcestershire County Council and the community mental health team’s lack of communication after April 2015 was fault. However, there was no impact on Mr B.