Nottinghamshire Healthcare NHS Foundation Trust (19 006 727b)

Statement Upheld Mental health services 20-Dec-2019

Summary: The Ombudsmen found no fault by the Council, Trust or CCG with regards to the care and support they provided to a woman with mental health problems. The Ombudsmen did find fault with a risk assessment the Trust completed. However, we are satisfied this did not have a significant impact on the care the Trust provided.

Derbyshire Healthcare NHS Foundation Trust (18 018 212a)

Statement Upheld Mental health services 13-Dec-2019

Summary: The Ombudsmen found fault by the Trust and Council with regards to the care and support they provided to a young person with autism and her family. The Ombudsmen also found fault by the Council in its handling of the Child Protection process in this case. The Council and Trust will apologise to the family and pay a financial remedy in recognition of the impact these events had on them. They will also review their procedures to prevent similar problems occurring in future.

NHS Guilford and Waverley Clinical Commission Group (18 007 431a)

Statement Upheld Mental health services 28-Nov-2019

Summary: The Ombudsmen have upheld Miss X’s complaint about Mr Y’s placement with a supported accommodation provider, which was arranged and funded by the Council and the Clinical Commissioning Group.

Central and North West London NHS Foundation Trust (17 018 823a)

Statement Upheld Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

South West London & St. Georges Mental Health NHS Trust (17 018 823b)

Statement Closed after initial enquiries Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

Partnerships In Care Ltd (17 018 823c)

Statement Closed after initial enquiries Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

St. Andrews Healthcare (Northampton) (17 018 823d)

Statement Closed after initial enquiries Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

Milton Keynes Clinical Commissioning Group (17 018 823e)

Statement Upheld Mental health services 26-Nov-2019

Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

Devon Partnership NHS Trust (16 015 030d)

Statement Upheld Mental health services 20-Nov-2019

Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.

Lancashire and South Cumbria NHS Foundation Trust (19 010 839a)

Statement Closed after initial enquiries Mental health services 30-Oct-2019

Summary: A man complained about the mental health services he received. The Ombudsmen will not investigate the complaint because they cannot achieve the outcomes he seeks.