Hospital acute services archive 2019-2020


Archive has 55 results

  • Lewisham & Greenwich NHS Trust (19 000 818b)

    Statement Closed after initial enquiries Hospital acute services 10-Sep-2019

    Summary: The Ombudsmen will not investigate Ms T’s complaint about the care of her father from 2015 to November 2017. The complaints are late and there are insufficient grounds to accept them now.

  • Surrey & Sussex Healthcare NHS Trust (18 001 953b)

    Statement Upheld Hospital acute services 06-Sep-2019

    Summary: The Ombudsmen found no fault by a Council and GP Practice in terms of the care provided to an elderly woman in hospital and a nursing home. The Ombudsmen found fault with the Trust’s failure to arrange a heart scan but are satisfied this did not have a significant impact on the woman’s care.

  • Weston Area Health NHS Trust (17 015 066c)

    Statement Not upheld Hospital acute services 04-Sep-2019

    Summary: The Ombudsmen found North Somerset Council’s flawed safeguarding enquiry into Mrs D’s care and support caused Mrs C distress and uncertainty. St George’s Nursing Home’s (the Home) poor record keeping of Mrs D’s fluid intake and pressure sore care caused Mrs C uncertainty. The Home should remedy the distress Mrs C suffered when she found an antibiotic next to Mrs D’s bed. The Ombudsmen also found Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group compounded Mrs C’s distress by significantly delaying handling her complaint.

  • Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust (18 008 051a)

    Statement Upheld Hospital acute services 20-Aug-2019

    Summary: The Ombudsmen find no fault in the way an NHS Trust and Council handled two discharges from hospital for a man who had undergone an operation. However, the Ombudsmen find the operation was delayed unnecessarily, but poor record keeping by the Trust means we cannot resolve why this happened. The Ombudsmen also find fault in the way the Council and NHS Trust handled the complaint. The Council and Trust have agreed to actions to address the injustice these failings caused.

  • East London NHS Foundation Trust (18 014 387a)

    Statement Closed after initial enquiries Hospital acute services 14-Aug-2019

    Summary: The Ombudsmen will not investigate Ms L’s complaint about her hospital admission and discharge arrangements. This is because it is unlikely the Ombudsmen would achieve anything further for her.

  • Essex Partnership University Foundation Trust (17 016 547d)

    Statement Upheld Hospital acute services 13-Aug-2019

    Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient’s discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

  • Mid Essex Hospital Services NHS Trust (17 016 547a)

    Statement Upheld Hospital acute services 13-Aug-2019

    Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient’s discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

  • Brighton & Sussex University Hospitals NHS Trust (18 003 886b)

    Statement Not upheld Hospital acute services 09-Aug-2019

    Summary: The Ombudsmen found fault by the Council in relation to the care provided to a woman when she was resident in a nursing home. The Council agreed to apologise to the complainant and pay him a financial sum in recognition of the distress and uncertainty this caused. The Ombudsmen found no fault with the care provided by the Practice or Trust during the woman’s time in the nursing home and her subsequent hospital admission.

  • Hull and East Yorkshire Hospitals NHS Trust (17 019 371a)

    Statement Upheld Hospital acute services 09-Aug-2019

    Summary: The Council has admitted delaying in sending an invoice, which is fault. But there is no evidence of an injustice as Mrs X was liable for care charges. The Trust acted with fault in not being able to show it had considered Mrs X for continued health care funding but there is no evidence of injustice as it is unlikely Mrs X was eligible for health funding. The Ombudsmen also found fault with the Council in not carrying out a joint complaint investigation with the CCG. However, there was no injustice to Mrs X and Mrs Y and our investigation picked up the Trust and CCG’s evidence. The Ombudsman have recommended service improvements to remedy the faults identified.

  • Dudley Group NHS Foundation Trust (17 000 897c)

    Statement Upheld Hospital acute services 01-Aug-2019

    Summary: The complaint is about the late Mrs B’s care in hospital, in a nursing home and by her GP. We have upheld complaints of poor discharge planning by a council and clinical commissioning group. We have upheld a complaint against an NHS trust for making a safeguarding referral unnecessarily. We have also found poor record keeping by a nursing home. We have not upheld complaints about poor care in the nursing home, about GP care or about the trust discharging Mrs B to the nursing home. We have made recommendations for payments and apologies to remedy the distress to Mrs B’s family.

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