Hospital acute services archive 2019-2020


Archive has 55 results

  • Stockport NHS Foundation Trust (19 001 962a)

    Statement Closed after initial enquiries Hospital acute services 26-Jul-2019

    Summary: A woman complained about the way in which her father was discharged from hospital to a care home. The Ombudsmen will not investigate the complaint because it is late.

  • Lancashire Care NHS Foundation Trust (18 004 756a)

    Statement Not upheld Hospital acute services 09-Jul-2019

    Summary: The Ombudsmen’s view is there was no fault by the Council in the assessment of Mr H’s eligibility for social care support. It is also our view that there was no fault by the Council or Trust in the arrangements for Mr H’s discharge from hospital.

  • Aintree University Hospital NHS Foundation Trust (17 019 567a)

    Statement Upheld Hospital acute services 27-Jun-2019

    Summary: The Ombudsmen find a hospital Trust and a Council failed to manage a complex discharge from hospital adequately. Together, they did not complete a suitable assessment of need, arrange an appropriate interim placement or conduct an adequate discussion of the person’s best interests. As a result the complainant was left with considerable uncertainty about whether a different outcome might have been reached. The Ombudsmen recommends apologies from the Trust and Council. It also recommends repayment of the cost of the missed interim placement and action to learn from the case.

  • East Cheshire NHS Trust (17 018 726a)

    Statement Not upheld Hospital acute services 21-Jun-2019

    Summary: Mr G complains about the treatment of his mother by a Trust and Council relating to her hospital discharge in July 2017. The Ombudsmen do not uphold the complaint against the Trust as they found no fault in its actions. They found fault with the Council in relation to communication with the family. However, the Council has now provided a suitable response.

  • Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (17 019 357a)

    Statement Not upheld Hospital acute services 18-Jun-2019

    Summary: Mr C has complained about the care and treatment of his late wife by a care home, GP practice and a trust. The Ombudsmen do not uphold the complaint with the care home or Trust, but have found fault with the Practice in relation to medication.

  • University Hospitals Coventry & Warwickshire NHS Trust (18 001 837b)

    Statement Not upheld Hospital acute services 13-Jun-2019

    Summary: The Ombudsmen found no fault with West Midlands Ambulance Service NHS Foundation Trust’s decision not to send Mr X to hospital, or how it classified a call from Mr X’s GP. The Ombudsmen consider University Hospitals Coventry & Warwickshire NHS Trust shared appropriate information with a care home before it discharged Mr X. Also, the Ombudsmen found no fault with how Coventry City Council assessed Mr X’s care and support needs.

  • Salisbury NHS Foundation Trust (18 000 685a)

    Statement Not upheld Hospital acute services 12-Jun-2019

    Summary: The Ombudsmen found no fault with the way safeguarding concerns were dealt with by a Council, an Ambulance Trust and an NHS Trust. The Ombudsmen also found no fault by the Council in relation to it following child protection procedures.

  • Western Sussex Hospitals NHS Foundation Trust (18 015 310a)

    Statement Closed after initial enquiries Hospital acute services 12-Jun-2019

    Summary: A woman complained that the council did not allow her mother to live with her daughters, did not want her to go to the care home the family wanted, and called her with incorrect information. The Ombudsman will not investigate the complaint because it is unlikely we would find fault causing injustice.

  • Nottinghamshire Healthcare NHS Foundation Trust (18 014 798a)

    Statement Closed after initial enquiries Hospital acute services 04-Jun-2019

    Summary: The Ombudsmen will not investigate Mr X’s complaint about a best interest decision to discharge his wife to a residential home. The Ombudsmen are unlikely to be able to add to previous investigations by Nottinghamshire County Council and Nottinghamshire Healthcare NHS Foundation Trust.

  • North Middlesex Hospital NHS Trust (18 011 391c)

    Statement Not upheld Hospital acute services 03-Jun-2019

    Summary: Mr B complained his late mother Mrs B wrongly had to pay for her care home fees after she was discharged from hospital in August 2017. He said the Council and CCG should have paid all her care fees under section 117 of the Mental Health Act. The Council and CCG have now agreed to pay the care fees. They have also agreed to review and improve their processes in this area. The Ombudsmen have therefore completed their investigation.

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