Highbridge Medical Centre (18 001 076a)

Statement Not upheld General practice 11-Jun-2019

Summary: Ms Y complains about the care and treatment provided to her daughter, Ms X, mostly over a period of six days. The Ombudsmen do not find good reasons to criticise the clinical decisions taken about her care. However, there is evidence of fault causing injustice in the way NHS England dealt with the complaint. To remedy the outstanding injustice, the Ombudsmen recommend NHS England offers a symbolic payment of £100 to Ms X’s mother, Ms Y, for the inconvenience caused by its delays.

Dodworth Medical Practice (18 010 443a)

Statement Upheld General practice 07-Jun-2019

Summary: Mrs D complained that a GP practice and nursing home failed to provide her father with medication he needed for four days and that this led to his death. The Ombudsmen find that both the GP practice and nursing home failed to make sure he received the medication on time, and this reduced his chances of surviving an infection. They have agreed to actions to address this.

Crown Heights Medical Centre (17 017 831b)

Statement Upheld General practice 17-May-2019

Summary: Mrs P complained that after she asked a care home to call a GP to see her mother Mrs D, a GP did not visit and Mrs D died prematurely as a result. The Ombudsmen find that the care home failed to monitor Mrs D’s condition and seek medical attention as it should have done. The GP practice failed to respond properly to contacts from the care home about Mrs D. The Ombudsmen cannot say what impact this had on Mrs D, but the distress and uncertainty caused by this are an injustice to Mrs P. They recommend action to put this right.

Grove Medical Centre (17 013 455c)

Statement Not upheld General practice 09-May-2019

Summary: The Ombudsmen has not found fault by a Council, an NHS Trust or a CCG with their assessment and/or consideration of continuing healthcare funding. The Ombudsmen found fault by a GP Practice in not considering fast-tracking a continuing healthcare assessment. The Practice has already accepted the fault and taken action to learn from the complaint. A retrospective continuing healthcare review which the CCG has agreed to will remedy any potential financial injustice.