London Borough of Harrow (19 002 545)

Statement Closed after initial enquiries Transport 01-Jul-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

Bournemouth Borough Council (18 012 753)

Statement Upheld Transport 28-Jun-2019

Summary: Mr X complained the Council failed to provide his son, Mr Y, with suitable transport to a day centre. The Council has not provided suitable transport to accommodate Mr Y’s electric wheelchair since September 2017. This is fault and the Council has agreed to pay Mr Y £900 for the distress caused and it has agreed to arrange suitable transport. The Council has also agreed to provide a payment of £100 to Mr X for his time and trouble in bringing the complaint to the Council and the Ombudsman and also for the frustration the matter has caused.

London Borough of Lambeth (18 019 959)

Statement Not upheld Transport 26-Jun-2019

Summary: The Ombudsman has discontinued our investigation into Ms B’s complaint. The Council has agreed to reconsider her son’s disabled parking badge application using the new government guidance, so it is unlikely further investigation would lead to a different outcome.

Sheffield City Council (19 002 301)

Statement Closed after initial enquiries Transport 25-Jun-2019

Summary: The Ombudsman will not investigate this Blue Badge complaint because the Council has agreed to do a review under the new rules.

Cheshire West & Chester Council (19 002 155)

Statement Closed after initial enquiries Transport 24-Jun-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s actions regarding his Blue Badge. This is because there is no evidence of fault warranting an Ombudsman investigation. The Ombudsman cannot tell the Council to withdraw a ban placed on Mr A. This is because the court made the order about the restrictions placed on Mr A and only the court can amend them.

London Borough of Hounslow (18 010 617)

Statement Not upheld Transport 19-Jun-2019

Summary: The Ombudsman found no fault by the Council on the complaint Ms S sent on behalf of her daughter about the way it dealt with her application and appeal about a Blue Badge. It assessed her application and appeal according to government guidance in place at the time, considered her evidence, and the results of her mobility assessment.

Norfolk County Council (18 019 984)

Statement Not upheld Transport 17-Jun-2019

Summary: The Ombudsman has discontinued his investigation into Mrs T’s complaint about the Council’s decision not to renew her blue badge. The Council has now agreed to renew Mrs T’s blue badge and she has confirmed that her complaint is resolved.

Essex County Council (19 001 494)

Statement Closed after initial enquiries Transport 17-Jun-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

Nottinghamshire County Council (18 017 780)

Statement Upheld Transport 06-Jun-2019

Summary: Mr B complained about the Council’s refusal to renew his ‘Blue Badge’. The Council, after obtaining more information has changed its decision and renewed the badge.

Devon County Council (19 001 670)

Statement Closed after initial enquiries Transport 06-Jun-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.