Nottinghamshire County Council (18 019 648)

Statement Not upheld Transport 22-Jul-2019

Summary: Mrs C complains on behalf of her son, Mr B, that the Council did not deal with his application for a blue badge properly. The Council was not at fault.

Kirklees Metropolitan Borough Council (19 000 286)

Statement Not upheld Transport 19-Jul-2019

Summary: Mrs X complains that the Council refused her application for a blue badge for her son. The Council has accepted fault and has agreed to apologise to Mrs X and arrange an independent mobility assessment. The Ombudsman has discontinued his investigation on this basis.

Lancashire County Council (19 000 640)

Statement Not upheld Transport 19-Jul-2019

Summary: The Ombudsman has discontinued our investigation into Mrs B’s complaint. The Council has reconsidered her daughter’s disabled parking badge application using the new government guidance, and has agreed to issue a badge, so it is unlikely further investigation would lead to a different outcome.

London Borough of Barnet (18 013 668)

Statement Upheld Transport 17-Jul-2019

Summary: Mrs B complains that the Council has not considered her blue badge application and appeals properly. The Ombudsman considers that there was fault in the process which calls into question the robustness of the Council’s decision. The Council has agreed to the Ombudsman’s recommendation that it undertake a fresh Independent Mobility Assessment.

Norfolk County Council (18 018 083)

Statement Not upheld Transport 17-Jul-2019

Summary: Mr X complains the Council has decided not to renew his stepson’s (Mr Y’s) blue badge. During our investigation, the Council agreed to issue Mr Y a blue badge. We have discontinued the investigation as it is unlikely further investigation would achieve a better outcome.

Surrey County Council (19 003 469)

Statement Closed after initial enquiries Transport 15-Jul-2019

Summary: Mr B complains about the process the Council followed in renewing his blue badge when he moved between county councils. The Ombudsman will not investigate the complaint as there is insufficient evidence of fault or injustice caused to Mr B to warrant an investigation.

City Of Bradford Metropolitan District Council (18 013 750)

Statement Upheld Transport 12-Jul-2019

Summary: The complainant says the Council did not follow correct procedures and give clear reasons for refusing a Blue Badge application. The Council says it followed procedure and told the complainant he was not eligible. It accepted it had taken too long to deal with the complaint. The Ombudsman finds the Council acted with fault in its handling of the application causing injustice.

London Borough of Bromley (18 015 744)

Statement Upheld Transport 08-Jul-2019

Summary: Ms T complains that the Council did not properly assess her application for a Blue Badge. The Ombudsman finds the Council failed to accurately record the time taken by Ms T to walk a particular distance; failed to properly record and explain the reasons for its decisions; and failed to inform Ms T of her right to complain to the Ombudsman.

Sheffield City Council (19 001 179)

Statement Closed after initial enquiries Transport 02-Jul-2019

Summary: The Ombudsman will not investigate Miss X’s complaint, made on behalf of Mr X, about the Council’s decision on his blue badge application. The Council has indicated it will reassess Mr X’s application once it receives up-to-date information on his health conditions. The Ombudsman could not achieve more for Mr X than the reassessment the Council has offered.

London Borough of Lambeth (19 002 307)

Statement Closed after initial enquiries Transport 01-Jul-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.