Cambridgeshire County Council (18 019 938)

Statement Closed after initial enquiries Transport 29-May-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

East Sussex County Council (19 000 623)

Statement Closed after initial enquiries Transport 29-May-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

London Borough of Redbridge (19 000 737)

Statement Closed after initial enquiries Transport 24-May-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

London Borough of Harrow (18 015 957)

Statement Not upheld Transport 23-May-2019

Summary: Mr C complained that the Council unfairly refused to issue him with a disabled persons parking permit (Blue Badge). I have concluded my investigation on the basis that there was no fault with the Council’s actions.

Leeds City Council (18 019 180)

Statement Closed after initial enquiries Transport 21-May-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

Surrey County Council (19 000 028)

Statement Upheld Transport 17-May-2019

Summary: The Ombudsman does not have reason to start an investigation of this complaint about the Council’s failure to reimburse the cost of hiring a private ambulance to transfer an elderly man from a hospital to a care home. This is because the Council has now agreed to refund the cost.

London Borough of Harrow (18 016 125)

Statement Not upheld Transport 13-May-2019

Summary: There was no fault in how the Council considered this application for a Blue Badge. For this reason, the Ombudsman has completed his investigation.

Nottingham City Council (18 004 920)

Statement Upheld Transport 10-May-2019

Summary: Mr B complains the Council stopped collecting him in a mini-bus to take him to a day centre he goes to as part of his support package the Council provides. He now must travel by taxis, which is expensive. The Ombudsman finds the Council should have included an assessment of Mr B’s needs and review of its financial assessment in its decision. The Council has agreed to our recommendations.

Sunderland City Council (18 018 804)

Statement Upheld Transport 08-May-2019

Summary: The Ombudsman will not investigate Ms A’s complaint about the Council’s refusal to issue her with a Concessionary Travel Pass. This is because the Council has apologised, issued a pass and given Ms A £50 for the time and trouble she has encountered pursuing her complaint. There is no unremedied injustice warranting an investigation by the Ombudsman.

London Borough of Brent (18 018 025)

Statement Upheld Transport 07-May-2019

Summary: Mr B complains that the Council refused his application for a disabled parking badge. The Council was at fault. It failed to fully show how it made its decision, and failed to show that it had properly considered Mr B’s medical evidence. It has agreed to arrange a new mobility assessment.