London Borough of Islington (19 004 267)

Statement Closed after initial enquiries Transition from childrens services 14-Aug-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the cessation of an adoption support allowance. It is unlikely we would find fault as the subject of that allowance is now an adult and the Council has no duty to support them.

Dorset County Council (18 014 483)

Statement Upheld Transition from childrens services 30-Jul-2019

Summary: Mr & Mrs B complain that the Council delayed in making appropriate arrangements for the transition of her child to adult services. I have completed my investigation on the basis that there was fault in the transition process. The Council has agreed to offer a financial remedy to the family.

Lincolnshire County Council (19 001 988)

Statement Closed after initial enquiries Transition from childrens services 04-Jul-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s actions during her childhood when she was a looked after child and about the court’s decision that three of her children should be adopted. The complaint lies outside our jurisdiction because it is late. Also, the Ombudsman cannot investigate matters which have been considered and decided in court.

East Sussex County Council (18 002 862)

Statement Upheld Transition from childrens services 04-Jul-2019

Summary: Mr & Mrs X complain about the way the Council planned their disabled son’s transition from children to adult services and related matters. The complaint is upheld. There was fault causing injustice and the Council has agreed to provide a suitable remedy.

West Sussex County Council (18 014 028)

Statement Upheld Transition from childrens services 28-Jun-2019

Summary: Mr C says the Council did not support him adequately as he moved out of care and this led him to make poor life choices and gave him too little support in his career. The Council was not at fault as Mr C says: It gave him advice but could not make him take it. However, it is at fault for a failure to use the statutory complaints process for Mr C’s complaint but this fault caused him no injustice.

London Borough of Lewisham (18 016 862)

Statement Upheld Transition from childrens services 27-Jun-2019

Summary: Mr B, with the support of a representative, complains the Council failed to consider his complaint under the Children Act 1989 complaints procedure. This caused Mr B injustice because his complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory children’s social care complaints procedure. To remedy Mr B’s injustice, the Council has agreed to consider Mr B’s complaint using this procedure.

London Borough of Haringey (18 013 043)

Statement Upheld Transition from childrens services 24-Jun-2019

Summary: Ms B, with the support of a representative, complains the Council failed to consider her complaint under the Children Act 1989 complaints procedure. This caused Ms B injustice because her complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory complaints procedure. To remedy Ms B’s injustice, the Council have agreed to consider Ms B’s complaint at stage 2 of the procedure.

Cheshire West & Chester Council (18 017 941)

Statement Upheld Transition from childrens services 20-May-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about the Council failing to offer a financial payment for the injustice he has suffered. This is because the Council has offered Mr A £500 for its failure to implement a transition plan plus an additional £250 for the time and trouble he has encountered pursuing a complaint. The Ombudsman is satisfied this remedies the injustice caused to Mr A.

Kingston upon Hull City Council (18 014 873)

Statement Upheld Transition from childrens services 08-May-2019

Summary: There was a serious delay in the Council’s handling of a person’s transition from child to adult services, which caused an injustice. There was also fault in the Council’s handling of the complaint, although it did not cause a significant injustice. The Council has agreed to offer a financial remedy to recognise the distress it caused the complainants.