Archive has 127 results
-
Buckinghamshire County Council (18 005 323)
Statement Upheld Safeguarding 04-Sep-2019
Summary: The Ombudsmen found faults in safeguarding Mrs D’s mother Mrs F, assessing Mrs F and her husband, and in responding to Mrs D’s complaint. The Council and Trust have already accepted there were faults and apologised. This is an appropriate way to address the injustice to Mrs D’s family. The Council and Trust have also improved services since Mrs D’s complaint. Some of their process and information remain flawed, so we have recommended service improvements. The Council and Trust accept our recommendations, so the Ombudsmen have completed their investigation.
-
London Borough of Hackney (19 000 040)
Statement Upheld Safeguarding 03-Sep-2019
Summary: Ms X says the Council’s response to safeguarding concerns she raised about her daughter was inadequate. There was fault by the Council because it did not properly respond to Ms X’s reports. The Council agreed to review the actions of its social workers and provide a financial remedy to Ms X to reflect the uncertainty about the outcome.
-
North Yorkshire County Council (18 015 702)
Statement Upheld Safeguarding 29-Aug-2019
Summary: The Council failed to properly consider whether it should carry out a safeguarding investigation into the actions of an elderly couple’s carers. The Ombudsman recommends that the Council apologises and pays the family £650.
-
Central Bedfordshire Council (19 003 218)
Statement Closed after initial enquiries Safeguarding 29-Aug-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s handling of safeguarding concerns regarding the complainant’s ex-partner. This is because the complaint is made late, and there are no good reasons to investigate it now.
-
Bournemouth, Christchurch and Poole Council (19 005 737)
Statement Closed after initial enquiries Safeguarding 27-Aug-2019
Summary: A woman complained about a council’s handling of her complaint. The Council has apologised for the upset she was caused by its handling of her complaint. The Ombudsman will not investigate this complaint because there is nothing further an investigation could add.
-
Solihull Metropolitan Borough Council (19 003 455)
Statement Closed after initial enquiries Safeguarding 21-Aug-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s refusal to initiate a safeguarding investigation. This is because the subject of the proposed investigation did not give consent for it to go ahead, so there is no fault in the Council’s decision.
-
Statement Closed after initial enquiries Safeguarding 20-Aug-2019
Summary: Mr B’s representative complains on Mr B’s behalf about the Council’s delay in progressing its application to the Court of Protection for a deputy to safeguard and manage Mr B’s financial affairs. The Ombudsman will not investigate the complaint because the required paperwork is currently with the Court awaiting a decision and it will be for the appointed deputy to decide what action to take.
-
Lancashire County Council (18 017 385)
Statement Upheld Safeguarding 19-Aug-2019
Summary: There were procedural faults by a care home during the complainant’s stay, in a placement commissioned by the Council. The Council undertook a safeguarding investigation which highlighted this, and worked with the care home to make several improvements. However, these faults did not cause an injustice to the complainant.
-
London Borough of Tower Hamlets (18 019 424)
Statement Upheld Safeguarding 15-Aug-2019
Summary: We uphold Mrs A’s complaint about poor wound care for her late father Mr B. The Council will apologise and pay Mrs A £1000 to recognise her avoidable distress.
-
Bristol City Council (18 017 616)
Statement Not upheld Safeguarding 12-Aug-2019
Summary: Mrs B says the Council failed to take action when a care worker shared her sister’s bed. There is no evidence of fault in the safeguarding investigation or in the conclusions reached following that safeguarding investigation.