Archive has 127 results
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Westminster City Council (19 003 404)
Statement Not upheld Safeguarding 14-Oct-2019
Summary: The Council acted in line with sections 42 and 9 of the Care Act 2014 when responding to Ms A’s concerns of abuse of her late mother by an informal carer and so there was no fault.
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London Borough of Ealing (19 006 908)
Statement Closed after initial enquiries Safeguarding 04-Oct-2019
Summary: The Ombudsman will not investigate Ms A’s complaint about the Council acting in the role of deputy for her brother’s, Mr B’s finances. This is because it would be reasonable for Ms A to ask the court to consider whether the Council is liable for the theft of Mr B’s money and the Information Commissioner’s Office to consider whether she can have access to information she wants.
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Cheshire West & Chester Council (19 007 274)
Statement Closed after initial enquiries Safeguarding 01-Oct-2019
Summary: Mr X complained, via his representative Mr Y, about the Council changing its position about his “best interests” during court proceedings. We will not investigate this complaint. We cannot investigate what happened in court, and any outstanding disagreements about Mr X’s best interests would best be considered by the Court of Protection.
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Statement Closed after initial enquiries Safeguarding 27-Sep-2019
Summary: The Ombudsman will not investigate this complaint about decisions made about the complainant’s husband’s best interests, and the effects of the decision on the complainant. This is because the decisions are out of our jurisdiction as they were made by the Court of Protection and by the police.
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Halton Borough Council (19 006 924)
Statement Closed after initial enquiries Safeguarding 24-Sep-2019
Summary: Mr X complained about the Council’s response to his report of safeguarding concerns about his father. We will not investigate this complaint. This is because we would be unlikely to find fault.
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Manchester City Council (18 016 997)
Statement Upheld Safeguarding 19-Sep-2019
Summary: Miss X complains the Council failed to deal properly with her and her parents when safeguarding concerns were raised and she asked for help in November 2018. The Council delayed in contacting Mrs Y about the safeguarding concerns and delayed in reassessing her needs. This resulted in her paying too much for her care and caused unnecessary distress to her and her daughter. The Council needs to apologies, pay financial redress and take action to prevent similar problems from happening.
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Kent County Council (19 005 695)
Statement Closed after initial enquiries Safeguarding 18-Sep-2019
Summary: The Ombudsman will not investigate Mrs A’s late complaint about care provided to her mother Mrs B, prior to her death in 2017. This is because Mrs A could have come to the Ombudsman sooner if she was unhappy with Mrs B’s care or the Council’s responses to her concerns. There is no good reason to disapply the law in this case.
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Royal Borough of Greenwich (19 000 818)
Statement Closed after initial enquiries Safeguarding 10-Sep-2019
Summary: The Ombudsmen will not investigate Ms T’s complaint about the care of her father from 2015 to November 2017. The complaints are late and there are insufficient grounds to accept them now.
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Oldham Metropolitan Borough Council (19 006 053)
Statement Closed after initial enquiries Safeguarding 09-Sep-2019
Summary: The Ombudsman will not investigate Ms A’s complaint that the Council has failed to safeguard her mother, Mrs B, from her abusive husband. This is because Mrs B has not consented to Ms A complaining to the Ombudsman on her behalf and Ms A has asked the Ombudsman not to proceed with her complaint.
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North Somerset Council (17 015 066)
Statement Upheld Safeguarding 04-Sep-2019
Summary: The Ombudsmen found North Somerset Council’s flawed safeguarding enquiry into Mrs D’s care and support caused Mrs C distress and uncertainty. St George’s Nursing Home’s (the Home) poor record keeping of Mrs D’s fluid intake and pressure sore care caused Mrs C uncertainty. The Home should remedy the distress Mrs C suffered when she found an antibiotic next to Mrs D’s bed. The Ombudsmen also found Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group compounded Mrs C’s distress by significantly delaying handling her complaint.