Cornwall Council (19 009 287)

Statement Closed after initial enquiries Safeguarding 06-Nov-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s refusal to provide him with information about his mother, Mrs B. This is because the Ombudsman could not say this is fault and it would be reasonable for Mr A to ask the Information Commissioner’s Office (ICO) if he can have access to information he believes he is entitled to but is being refused.

Luton Borough Council (18 016 910)

Statement Upheld Safeguarding 06-Nov-2019

Summary: Mr X complains the Council failed to deal properly with safeguarding concerns involving his mother in November 2018, causing them both much distress. The Council failed to deal with the concerns under its safeguarding policies or procedures, or take account of its duties under the Equalities Act 2010 and Mental Capacity Act 2015. It needs to apologise for the avoidable distress caused, pay financial redress and take action to ensure it deals properly with such matters in the future.

Barnsley Metropolitan Borough Council (19 006 081)

Statement Closed after initial enquiries Safeguarding 05-Nov-2019

Summary: The Ombudsmen will not investigate Mr and Mrs Z’s complaint about the Council’s involvement in planning Mrs Z’s mother’s discharge from hospital. This is because, based on the information we have seen, it is unlikely an investigation would be able to find enough independent evidence to make a meaningful finding.

Gloucestershire County Council (19 002 938)

Statement Not upheld Safeguarding 04-Nov-2019

Summary: Miss N complained the Council failed to fully investigate safeguarding concerns about her grandfather, Mr G. She said Mr G was at risk of physical, emotional and financial abuse, from his son, Mr S. The Council was not at fault.

Buckinghamshire County Council (19 000 746)

Statement Upheld Safeguarding 31-Oct-2019

Summary: When the Council was notified about concerns for Mr B’s welfare, it failed to properly consider whether to carry out an assessment of Mr B’s care and support needs and did not always properly consider whether to make safeguarding enquiries. The Council has agreed to apologise and make a payment to Mr B, and to take action to prevent similar failings in future.

Tameside Metropolitan Borough Council (18 017 799)

Statement Not upheld Safeguarding 31-Oct-2019

Summary: There is no evidence the outcome of the safeguarding investigation into Mrs X’s fall was materially different without the evidence of one particular carer, as Mr A suggests. The Council has already apologised for some delay and taken action to ensure the care provider improves its practices.

Sheffield City Council (18 016 372)

Statement Upheld Safeguarding 29-Oct-2019

Summary: the Council was responsible for failing to provide a proper standard of care and treatment to Mr and Mrs X. The care provider it commissioned failed to order medication, left the medication within reach of vulnerable elderly adults, and on one occasion omitted essential medication, causing actual harm to Mr X.

Stockport Metropolitan Borough Council (18 014 455)

Statement Upheld Safeguarding 28-Oct-2019

Summary: Mr X complained the Council failed to provide effective care of his daughter, Miss D, and failed to take responsibility for faults identified by himself and an independent Learning Review. He also complained about the way the Council handled his complaint. The Council was at fault for its failure to carry out an adult social care assessment, take Miss D’s autism into account and in the way it handled safeguarding concerns. The Council also failed to communicate with Mr X both before and after Miss D’s death and to properly conduct the complaints procedure. The Council should apologise to Mr X for these faults, make a financial payment for the unnecessary distress caused to them and provide evidence to the Ombudsman that it has carried out the recommendations of the Learning Review.

Hampshire County Council (19 008 779)

Statement Closed after initial enquiries Safeguarding 24-Oct-2019

Summary: We will not investigate AB’s complaint that the Council told the Police she and family members had not suffered any discrimination, hate crime, abuse or harassment. This is because the complaint is late, and another body is better placed to consider why the Police refused to take statements from her.

London Borough of Enfield (19 007 132)

Statement Closed after initial enquiries Safeguarding 22-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the actions of a care home. This is because there is no worthwhile outcome that we could achieve through investigation of the issues raised.