Archive has 127 results
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Statement Upheld Safeguarding 03-Dec-2019
Summary: Mr & Mrs C complain about matters relating to a safeguarding investigation that the Council carried out after Mrs C’s mother received an oxygen overdose at a care home. There was fault in how the Council responded the Mr & Mrs C’s complaint, and it has agreed to a suitable remedy.
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Derbyshire County Council (16 006 195)
Report Upheld Safeguarding 29-Nov-2019
Summary: Mr B complains about multiple failings in the care received by his late sister, Mrs C, when she was resident at the Grange Care Home between November 2015 and March 2016, which is owned and run by the Council. In particular, there were serious failings in its response after Mrs C died following a fall in the care home.
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Royal Borough of Greenwich (19 004 012)
Statement Closed after initial enquiries Safeguarding 28-Nov-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s actions in response to safeguarding concerns raised about the complainant. This is because there is nothing further that we could add to the Council’s investigation of the complaint.
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Bury Metropolitan Borough Council (18 018 612)
Statement Not upheld Safeguarding 15-Nov-2019
Summary: Ms X complains that a social worker unjustly accused Mr Y of making threats to kill a manager and this impacted his support and treatment. The Ombudsman finds no fault in the Council’s actions.
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London Borough of Sutton (19 009 162)
Statement Closed after initial enquiries Safeguarding 14-Nov-2019
Summary: We will not investigate this complaint about the Council’s refusal to start proceedings in the Court of Protection. This is because it is late.
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East Sussex County Council (19 000 804)
Statement Upheld Safeguarding 13-Nov-2019
Summary: Mr X complains about the way the Council conducted a safeguarding adults investigation after allegations were made that involved him and his wife. He says it took too long and led to the couple losing income unnecessarily. The Council accepts there were faults in the investigation and that it took too long. This caused the couple distress for longer than necessary, for which the Council will pay them £500 as well as the actions it agreed before the complaint reached us. However, it is not possible to say Mr and Mrs X lost income during the investigation. This is because they resigned from the scheme under which they provided accommodation a few weeks after the safeguarding investigation started.
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London Borough of Hackney (19 004 454)
Statement Closed after initial enquiries Safeguarding 13-Nov-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s actions in relation to the care that the complainant received in a residential home. This is because much of the complaint is late and is therefore out of our jurisdiction. There is nothing further that we could add to the responses regarding the Council’s more recent actions in relation to safeguarding and withholding data.
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Bournemouth, Christchurch and Poole Council (19 009 604)
Statement Closed after initial enquiries Safeguarding 13-Nov-2019
Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s actions regarding its role in assessing and providing care and support to his daughter, Ms B in her home. This is because there is not enough evidence of fault with the actions taken by the Council warranting an investigation by the Ombudsman.
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Portsmouth City Council (19 008 868)
Statement Closed after initial enquiries Safeguarding 11-Nov-2019
Summary: We will not investigate this complaint about the Council’s safeguarding enquiry into the care Miss Q’s mother received in her care home. This is because the complaint is late.
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City of York Council (19 009 562)
Statement Closed after initial enquiries Safeguarding 07-Nov-2019
Summary: Mrs X complained about the Council’s decision to withhold information from her about her mother in 2016, which she later found out about in 2018. We will not investigate this late complaint. It is unlikely we would find fault in the Council’s actions because we cannot speculate now about what happened in 2016. We could not achieve a meaningful remedy for Mrs X or her mother.