Safeguarding archive 2019-2020


Archive has 134 results

  • Cornwall Council (18 001 602)

    Statement Upheld Safeguarding 30-Jan-2020

    Summary: Mr X complains the Council’s offer to pay £10,260 for his care between 30 November 2015 to 9 September 2016, after cancelling his direct payments, fails to reflect the true cost of his care or the fact he continued to need care after 9 September 2016. There is not enough evidence for me to say the Council’s offer of £10,260 is inadequate.

  • Cheshire West & Chester Council (19 015 920)

    Statement Closed after initial enquiries Safeguarding 29-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about a safeguarding investigation and the Council’s actions relating to it. This is because the complaint is made late and there are no good reasons to consider it now. The additional matters raised by the complainant are not within the Ombudsman’s jurisdiction or not for him to consider.

  • Buckinghamshire County Council (19 005 339)

    Statement Not upheld Safeguarding 27-Jan-2020

    Summary: Ms X complains the Council failed to act to safeguard her sister, Mrs Z, from harm. She says it also failed to carry out a proper safeguarding review after Mrs Z’s death and that these failings have caused distress to her family. There was no fault by the Council.

  • Northumberland County Council (19 013 439)

    Statement Closed after initial enquiries Safeguarding 24-Jan-2020

    Summary: Mr X complained the Council did not take any action when he raised concerns about financial and emotional abuse of his mother by his brother. We should not investigate this late complaint. Mr X could have complained sooner but in any event, it is unlikely we would find fault in the Council’s actions or be able to achieve a meaningful outcome for Mr X.

  • Hampshire County Council (19 003 298)

    Statement Closed after initial enquiries Safeguarding 23-Jan-2020

    Summary: The Ombudsman will not investigate this complaint alleging the Council has failed to safeguard the complainant. This is because the Council appears to have responded appropriately and an investigation by the Ombudsman is unlikely to add anything more to the Council’s investigation.

  • Worcestershire County Council (18 018 809)

    Statement Upheld Safeguarding 16-Jan-2020

    Summary: Mr X complains about the support provided to Mrs Y by the Council and the way it dealt with his complaints about this, which included safeguarding concerns. He says this impacted significantly on Mrs Y’s health and wellbeing and caused the family much distress, time and trouble. The Ombudsman finds the Council at fault in all these issues. The Council will apologise and pay Mr X £500. It will also check all residents have adequate care plans and records and monitor improvements. It will also re-train staff in complaint handling.

  • Dudley Metropolitan Borough Council (18 009 105)

    Statement Upheld Safeguarding 15-Jan-2020

    Summary: The Ombudsmen consider Dudley Group NHS Foundation Trust’s (the Trust) communication with Mr C about Mrs D’s prognosis was poor which caused confusion and distress. Also, the Trust’s lack of care planning for Mrs D on discharge to two care homes caused Mr C uncertainty. Trinity House Care Centre’s diabetes care plan lacked detail and did not escalate Mrs D to a GP in a timely manner which caused Mr C distress at witnessing his mother suffer pain and distress. The Ombudsmen consider Dudley Metropolitan Borough Council’s (the Council) safeguarding investigation and safeguarding adults review caused Mr C uncertainty and distress. The Council, the Trust and Summerhill Surgery’s complaint handling compounded Mr C’s distress.

  • Bournemouth, Christchurch and Poole Council (19 013 275)

    Statement Closed after initial enquiries Safeguarding 09-Jan-2020

    Summary: The Ombudsman will not investigate Mrs X’s complaint about how the Council handled her safeguarding concerns about her late father, Mr X. This is because Mr X withdrew consent for the Council to share information with Mrs X before he died. Therefore, Mrs X is not a suitable person to make this complaint.

  • Gloucestershire County Council (19 012 204)

    Statement Closed after initial enquiries Safeguarding 06-Jan-2020

    Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s actions regarding the safeguarding of Mr B. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.

  • New Forest District Council (19 012 374)

    Statement Closed after initial enquiries Safeguarding 06-Jan-2020

    Summary: Mr B complains about the Council’s handling of matters relating to data protection and its response to issues involving his neighbours. The Ombudsman will not investigate the complaint because we have previously considered the former issue and events concerning the second issue happened too long ago to be investigated now.

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