Royal Borough of Greenwich (19 018 045)

Statement Closed after initial enquiries Safeguarding 30-Mar-2020

Summary: Mrs X complained about the Council-funded care her brother received from a domiciliary care agency, and the Council’s subsequent delay in investigating the neglect he suffered. We will not consider this late complaint. While the Council’s investigation was responsible for some of the time it took before Mrs X complained, it would have been reasonable for her to complain to the Ombudsman sooner and it is unlikely we could now carry out a fair investigation.

London Borough of Bromley (19 018 544)

Statement Closed after initial enquiries Safeguarding 30-Mar-2020

Summary: Mr X complains on behalf of his father, Mr Y, that the Council did not properly investigate safeguarding concerns about his father. The Ombudsman will not investigate this complaint because there is a more suitable person to represent Mr Y.

Kent County Council (19 014 198)

Statement Not upheld Safeguarding 26-Mar-2020

Summary: There is no fault by the Council in how it investigated Mrs X’s complaint about the care provided to her late mother in a residential home. It carried a full and fair safeguarding investigation which reached evidence-based conclusions.

Buckinghamshire County Council (19 018 653)

Statement Closed after initial enquiries Safeguarding 26-Mar-2020

Summary: The Ombudsmen will not investigate Mr C’s complaint about events from May to July 2018. The complaints are late and there are insufficient grounds to accept them now.

Staffordshire County Council (19 010 290)

Statement Not upheld Safeguarding 26-Mar-2020

Summary: There is no fault by the Council in the way it undertook a safeguarding investigation into concerns about how Mr X and his brother managed his late mother’s finances. It acted properly and in accordance with the law

London Borough of Enfield (19 016 402)

Statement Closed after initial enquiries Safeguarding 24-Mar-2020

Summary: The Ombudsman cannot investigate Ms X’s complaint about the care her brother received because it concerns matters that are solely the responsibility of the NHS.

Leicester City Council (19 019 032)

Statement Closed after initial enquiries Safeguarding 24-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the actions of the Council’s Adult Social Care and Environmental Health teams. This is because the complaint is late, and it is unlikely we would find fault.

Kent County Council (19 004 637)

Statement Not upheld Safeguarding 20-Mar-2020

Summary: There is no evidence the Council failed to take proper action in response to Ms A’s safeguarding alerts, or act in Mr X’s best interests when he became homeless. There was a delay in applying for deputyship but that was not wholly in the Council’s control.

Nottingham City Council (19 007 292)

Statement Upheld Safeguarding 19-Mar-2020

Summary: The Council correctly assessed Mrs C’s adult social care needs to facilitate her discharge from hospital, considering her wishes and those of family and professionals involved. The Council followed law and government guidance. The Council failed to respond to the complaint in line with its published procedures; it will apologise, and its complaint team will ensure to follow its procedure and update complainants as required.

Sandwell Metropolitan Borough Council (19 017 889)

Statement Closed after initial enquiries Safeguarding 19-Mar-2020

Summary: The Ombudsman will not investigate Mrs B’s late complaint about the discharge and support provided to her mother, Mrs C, in 2017. This is because it is unlikely any further investigation by the Ombudsman could add to the Council’s response or make a finding of the kind Mrs B wants. There is no good reason for the Ombudsman to exercise his discretion to investigate this late complaint now.