Archive has 302 results
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Sheffield City Council (19 002 255)
Statement Upheld Residential care 17-Dec-2019
Summary: Mrs X complained a care home failed to seek appropriate medical advice after her mother became unwell during a Council-arranged respite stay. She says this caused her mother unnecessary suffering and has caused her distress. The care provider has accepted it should have been more proactive in seeking medical advice and has taken action to improve its services. The Council will now ask the care home provider to apologise to Mrs X and acknowledge the distress caused. I also found evidence of poor record keeping and the Council has agreed action to improve this.
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Shropshire Council (19 000 192)
Statement Not upheld Residential care 12-Dec-2019
Summary: The complainant says the Council placed her late husband in a nursing home that did not meet his needs rather than a hospice causing him to suffer and distress to the family. The Council says it arranged a place in a nursing home following an assessment where the nursing home said it could meet the resident’s needs and liaised with hospice staff in providing end of life care. In deciding on the nursing home, the Council considered its proximity to the family home, so the resident benefitted from family visits. The Council investigated complaints about the nursing home but found the care provided acceptable. The Ombudsman finds the Council acted without fault.
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The Limes Care Home Limited (19 004 805)
Statement Not upheld Residential care 12-Dec-2019
Summary: Ms B complains about the standard of care provided to her mother when she was on end of life care. There is insufficient evidence to make a finding of fault as many issues are one person’s word against another. The care records show the Care Provider was giving an adequate standard of care, and meeting Mrs C’s needs.
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Staffordshire County Council (19 000 821)
Statement Closed after initial enquiries Residential care 10-Dec-2019
Summary: Mr X complains that inadequate care at a care home led to his mother developing an infection and gangrene. The Ombudsman has discontinued this complaint because it is outside our jurisdiction.
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Devon County Council (19 003 424)
Statement Upheld Residential care 06-Dec-2019
Summary: The Council has already admitted that there was fault when there was an incident involving Mrs D at the care home. The Ombudsman recommends that the Council apologises in writing to Mrs D and her daughter, identifies an alternative care home that Mrs D could move to and reminds the care home to complete the risk assessment relating to Mrs D.
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Central England Healthcare (Wolverhampton) Limited (19 011 703)
Statement Closed after initial enquiries Residential care 06-Dec-2019
Summary: The Ombudsman will not pursue this complaint about comments made when the Care Provider assessed Mr Y. This is because there is not a significant enough injustice for the Ombudsman to pursue the matter.
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Statement Not upheld Residential care 04-Dec-2019
Summary: There is no evidence that the actions of the care provider caused injustice to the late Mr X. There were some disagreements about food quality and timing which the care provider sought to resolve. The care provider appropriately reported a near-miss incident with medication. The care provider sought medical attention promptly for Mr X.
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Lincolnshire County Council (19 011 944)
Statement Closed after initial enquiries Residential care 04-Dec-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the standard of care her mother received in a care home. This is because there is an ongoing safeguarding enquiry into the events about which Mrs X complains. Mrs X can bring her complaint to the Ombudsman once this process has concluded.
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Statement Not upheld Residential care 03-Dec-2019
Summary: The Ombudsmen find no fault in the care a Hospital Trust, Council-funded Care Home and GP Surgery provided to an older patient following hip surgery. The patient’s hip became dislocated but, in view of the wider situation, there is no indication this was missed because of poor care.
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Staffordshire County Council (19 011 278)
Statement Closed after initial enquiries Residential care 02-Dec-2019
Summary: Ms X complained the Council has not paid her care company for overnight support it has provided to a person with eligible care needs. We cannot investigate this late complaint. It relates to a commissioning or contractual issue, and would best be dealt with by the courts if a resolution cannot be reached.