Archive has 302 results
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Roselands Residential Home Limited (19 017 290)
Statement Closed after initial enquiries Residential care 10-Mar-2020
Summary: Mr D complained about the actions of a Care Provider, Trust and Council when they dealt with contact the Care Provider initiated with his late mother without consent when she was in an intermediate care unit. There was fault by the Care Provider and the Trust, but they acted to improve. It is unlikely the Ombudsmen could add to the previous investigations already completed by the authorities complained about. In addition, the Ombudsmen cannot achieve the outcome the complainant wants. For these reasons the Ombudsmen should not investigate this complaint.
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Maria Mallaband 16 Limited (19 008 791)
Statement Upheld Residential care 09-Mar-2020
Summary: Mrs B says her mother was found with a broken hip in the care home and there is no record of what happened. The Ombudsman has found fault and the Home has agreed to pay Mrs B £500 to reflect the injustice she has suffered.
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Kent County Council (19 018 289)
Statement Closed after initial enquiries Residential care 09-Mar-2020
Summary: The complaint is about care provided in a care home. The Ombudsman will not investigate this complaint because the person mainly affected has died so the Ombudsman could not now correct any injustice.
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Northwick Grange Limited (19 017 659)
Statement Closed after initial enquiries Residential care 09-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the service her late father Mr Y received from a care provider. The care provider has apologised and acted in response to Mrs X’s concerns about its staff and service. These are the outcomes the Ombudsman would have sought here. An Ombudsman investigation would not achieve any further outcome.
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Southwest Care Ltd (19 003 798)
Statement Upheld Residential care 06-Mar-2020
Summary: Mrs X complained about the quality of care provided to her late relative during a respite stay. The care provider was at fault. It failed to keep adequate records and did not respond to Mrs X’s complaint. It has agreed to apologise to Mrs X and make a payment to acknowledge the distress caused to her. It has also agreed to review its procedures.
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Springfield Healthcare (Seacroft Green) Limited (19 015 838)
Statement Closed after initial enquiries Residential care 03-Mar-2020
Summary: The Ombudsman cannot investigate this complaint about the actions of a care home. This is because the issues complained of relate to court proceedings and are out of the Ombudsman’s jurisdiction.
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Care UK Community Partnerships Limited (19 013 050)
Statement Closed after initial enquiries Residential care 02-Mar-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint about the care her husband received during his respite stay at the care provider’s care home. This is because the care provider has already provided a suitable remedy for the matters raised in the complaint.
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United Care limited (19 015 221)
Statement Closed after initial enquiries Residential care 02-Mar-2020
Summary: The Ombudsman will not investigate this complaint about care for the complainant’s mother at her Care Home. This is because we are unlikely to find fault in the Care Home’s actions.
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Hartford Care Limited (19 006 359)
Statement Upheld Residential care 02-Mar-2020
Summary: Mrs X complains about the care provided to the late Mrs Y. She says Mrs Y was distressed and the family lost all trust in care homes. The Ombudsman finds the Care Provider caused injustice to Mrs Y and Mrs X. The Care Provider offered a discount on future stays but the Ombudsman found it should apologise to Mrs X and reimburse 10% of the cost of Mrs Y’s two week stay.
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Statement Upheld Residential care 02-Mar-2020
Summary: The Ombudsmen found fault with the care provided to an elderly man by a care home acting on behalf of the Council. The Council agreed to apologise for this fault and pay a financial sum in recognition of the distress this caused. The Ombudsmen were satisfied a GP Practice and Trust that were also involved in the man’s care acted without fault.