Residential care archive 2019-2020


Archive has 302 results

  • Plymouth City Council (19 001 928)

    Statement Not upheld Residential care 13-Jan-2020

    Summary: Ms B complains about the care provided to her adult son, Mr X by the Council through a care provider commissioned to meet his needs. The investigation is discontinued as Ms B has started court action which will consider the same matters raised in the complaint.

  • Care UK Community Partnerships Limited (19 008 525)

    Statement Upheld Residential care 09-Jan-2020

    Summary: Miss X complains the Care Home provided poor quality care and accommodation, causing financial loss and distress. The Ombudsman is satisfied with the actions already taken by the Care Home to remedy any injustice and prevent recurrence.

  • London Borough of Waltham Forest (19 010 201)

    Statement Closed after initial enquiries Residential care 06-Jan-2020

    Summary: The Ombudsman should not investigate Mr B’s complaint about the Council’s actions relating to his late mother’s care and support arrangements when she was discharged from hospital in 2016. The complaint is late and there are no good reasons to investigate it now.

  • East Riding of Yorkshire Council (19 012 080)

    Statement Upheld Residential care 20-Dec-2019

    Summary: The Ombudsman will not investigate Mrs X’s concerns about the handling of her complaint following her mother’s fall at a care home. This is because it is unlikely we could achieve anything more for Mrs X.

  • Tinfloyd Healthcare Limited (19 010 550)

    Statement Closed after initial enquiries Residential care 19-Dec-2019

    Summary: The Ombudsman will not investigate Mrs X’s complaint about the care provider failing to record her as her husband’s next of kin and attorney on his Do Not Attempt Resuscitation form in 2017. The complaint lies outside the Ombudsman’s jurisdiction because it is late. I see no good reason to exercise discretion to consider this late complaint now.

  • Nottingham City Council (19 011 310)

    Statement Closed after initial enquiries Residential care 19-Dec-2019

    Summary: Mrs X complained about a decision by a Council-funded care home, that it would not accept her mother back into its care after a hospital admission. We should not investigate this complaint. This is because we are unlikely to find fault. In any event, we could not say what would have happened if the care home had accepted Mrs X’s mother back.

  • Alysia Caring Limited (19 005 101)

    Statement Not upheld Residential care 18-Dec-2019

    Summary: Mr B complained about the action taken by a Care Provider in response to a fall by his mother Mrs C. We cannot find fault with the action the Care Provider took.

  • Winslow House Limited (19 005 528)

    Statement Upheld Residential care 18-Dec-2019

    Summary: Ms J complains about the way Winslow House Ltd dealt with her concerns and her complaint about its care for her late stepfather. The Ombudsman has found fault by the care provider which caused injustice. The provider has agreed to apologise to Mrs D and Ms J and make a payment to Ms J.

  • Royal Borough of Kingston upon Thames (19 007 822)

    Statement Upheld Residential care 18-Dec-2019

    Summary: Mr D complains about the way the Council assessed and met his mother’s care and support needs. There was no fault in the way the Council decided Mrs J did not require residential care but there was delay and confusion over the funding arrangements. The Council has agreed to apologise to Mr D.

  • Calsa Care Limited (18 017 620)

    Statement Upheld Residential care 17-Dec-2019

    Summary: Mr X complains that the Care Provider gave notice to Mrs Y when he complained. He said it did not alert him to her worsening health and failed to take medical advice about her recovery. The Ombudsman finds the Care Provider caused injustice to Mrs Y and Mr X when it gave notice and in some other aspects of the complaint. He recommends the Care Provider apologise to Mr X and review its complaints process. Also, to ensure it has a suitable process in place to deal with difficult relationships.

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