Residential care archive 2019-2020


Archive has 302 results

  • Wirral Metropolitan Borough Council (19 017 511)

    Statement Closed after initial enquiries Residential care 28-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about Mrs Y’s missing items. This is because Mr X can make a claim through the courts on Mrs Y’s behalf if he believes the care provider is responsible for the loss and it would be reasonable for him to use this remedy.

  • Coverage Care Services Limited (19 006 376)

    Statement Upheld Residential care 26-Feb-2020

    Summary: Mrs X complained on behalf of her late father, Mr Y about the care he received and the fees he paid at his care home. The care provider acknowledged mistakes were made with Mr Y’s fees. It has apologised and offered a financial remedy for this. The care provider was at fault on the day Mr Y fell and when it failed to report the incident. The care provider has agreed to remedy Mr Y’s and his family’s injustice.

  • Wirral Metropolitan Borough Council (19 016 611)

    Statement Closed after initial enquiries Residential care 25-Feb-2020

    Summary: The Ombudsman will not investigate Mrs X’s complaint about the care provided to her late brother in a nursing home commissioned by the Council. This is because Mrs X would like to wait for the Council to complete its investigation into her concerns before deciding her next steps.

  • Norfolk County Council (19 003 278)

    Statement Upheld Residential care 25-Feb-2020

    Summary: Mrs Y complains about the care her father, Mr B, received during a two month stay at a care home. The Council arranged the placement. Mrs Y says failings in his care led to a deterioration in Mr B’s health and admission to hospital following a fall. The Ombudsman finds fault in how the Home managed Mr B’s risk of falls, notified his family and followed up on concerns about urine infections. We also find fault in the Home not ensuring a DNAR was in place.

  • Bournemouth, Christchurch and Poole Council (19 005 758)

    Statement Upheld Residential care 25-Feb-2020

    Summary: Mrs X complains about the care provided to Mrs Y and the lack of response to her complaints about this. She would like a response to her complaints. The Ombudsman finds the Council at fault in the lack of adequate response to her complaints. The Council has agreed to apologise and provide a response to Mrs X’s complaints.

  • Beech Hill Grange Limited (19 016 534)

    Statement Closed after initial enquiries Residential care 24-Feb-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint about the care provided to his late grandmother, Ms C. This is because there is no significant injustice to Mr B from the actions of the care provider warranting an Ombudsman investigation.

  • Amberley Healthcare Limited (19 005 500)

    Statement Closed after initial enquiries Residential care 24-Feb-2020

    Summary: The Ombudsman will not investigate Ms B’s complaint about the actions of her late mother’s care provider. This is because it is unlikely he could add to the care provider’s response or make a different finding of the kind Ms B wants.

  • Porthaven Care Homes No 2 Limited (19 001 483)

    Statement Upheld Residential care 21-Feb-2020

    Summary: Mr X and Mrs Y complain about the care their mother Mrs A, received from a care home. The Ombudsman upholds part of the complaint against the care home for the delay in answering a call bell. This caused Mr X and Mrs Y uncertainty as to what may have happened if staff had attended to Mrs A on time. The Care Provider has agreed to apologise to Mr X and Mrs Y and make a financial payment.

  • Herefordshire Council (19 012 735)

    Statement Closed after initial enquiries Residential care 19-Feb-2020

    Summary: The Ombudsmen will not investigate Mr K’s complaint about the care and treatment his brother received prior to his death because an investigation is unlikely to add to the responses he has already received.

  • Sandwell Metropolitan Borough Council (19 005 067)

    Statement Upheld Residential care 19-Feb-2020

    Summary: Miss X complained the care home commissioned by the Council terminated her mother’s respite care after only two weeks because it could not meet her needs. The Council was not at fault. The care home decided based on the initial information that it could meet Mrs F’s needs. It reviewed this after an incident occurred and decided it could no longer meet her needs. However, the care home did not produce a care and support plan for Mrs F. The Council was at fault but there was no evidence this caused Mrs F an injustice. It agreed to remind the care home to complete care and support plans for all residents, in line with the regulations.

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