Other archive 2019-2020


Archive has 200 results

  • City of Bradford Metropolitan District Council (19 007 350)

    Statement Not upheld Other 03-Dec-2019

    Summary: Mrs X complains that the care provider failed to properly investigate her complaint including an incident where her sister was attacked by another service user. The Ombudsman has discontinued his consideration of the complaint, as the Council has not had the opportunity to investigate and respond to the complaint.

  • Devon County Council (19 009 534)

    Statement Closed after initial enquiries Other 03-Dec-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about comments and advice provided by a Council officer. This is because it is unlikely an investigation by the Ombudsman would add to the response already provided by the Council’s investigation.

  • Lincolnshire County Council (18 019 145)

    Statement Not upheld Other 02-Dec-2019

    Summary: Mr X complains that the Council placed his adult son, Mr M, in supported living accommodation without a Deprivation of Liberty Safeguard, which was far away from the family home, and there was a lack of care. He says this caused Mr M’s behaviour to escalate, caused him to gain weight, and led to him being detained under the Mental Health Act. Mr X says this caused him stress and inconvenience. The Ombudsman does not uphold Mr X’s complaint. This is because we have found no evidence of fault.

  • Lancashire County Council (19 012 707)

    Statement Closed after initial enquiries Other 02-Dec-2019

    Summary: The Ombudsman will not investigate Mr Y and Mrs Z’s complaint about the Council’s involvement in planning their mother’s discharge from hospital. This is because it is unlikely an investigation would be able to find enough independent evidence to make a meaningful finding.

  • Worcestershire County Council (18 010 645)

    Statement Upheld Other 29-Nov-2019

    Summary: Mrs X complains about Council arranged support for her daughter between April and August 2017. She also complains about a mental capacity assessment carried out in July 2016. The care provider failed to give adequate information about its out of hours service and failed to properly consider whether it was safe for Miss D to travel to the social club on her own in
    August 2017. Further, the Council failed to investigate and respond to Mr and Mrs X’s concerns. The Council will apologise and pay
    Mrs X £350 for the injustice caused.

  • Liverpool City Council (19 011 305)

    Statement Closed after initial enquiries Other 29-Nov-2019

    Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has lied to him about whether the CCTV cameras in an overnight facility are fixed in position. This is because we do not look behind the actions of the Council to establish the motives for what it has done and we cannot say Mr B he has suffered sufficient injustice as a result of the Council’s actions to justify us investigating his complaint.

  • Surrey County Council (18 007 431)

    Statement Upheld Other 28-Nov-2019

    Summary: The Ombudsmen have upheld Miss X’s complaint about Mr Y’s placement with a supported accommodation provider, which was arranged and funded by the Council and the Clinical Commissioning Group.

  • Milton Keynes Council (17 018 823)

    Statement Upheld Other 26-Nov-2019

    Summary: Mrs B has complained about her daughter’s treatment by a Council and a Trust on behalf of a Care Commissioning Group. The Ombudsmen find fault with the Council and Trust in relation to a lack of aftercare under s.117 of the Mental Health Act. They also uphold a complaint about the Council and Trust not refunding supported living fees. However, they do not find fault in relation to a residential move which broke down. The Council, Trust and Clinical Commissioning Group have agreed to a number of actions to remedy the impact of the identified faults.

  • Swindon Borough Council (18 019 376)

    Statement Upheld Other 22-Nov-2019

    Summary: Miss X complained about the poor standard of personal care she received at night. The Ombudsman has found the Council to be at fault. This fault caused Miss X distress and anxiety. To remedy this, the Council has agreed to apologise, make a payment to Miss X and review the service.

  • London Borough of Redbridge (19 010 778)

    Statement Closed after initial enquiries Other 21-Nov-2019

    Summary: The Ombudsman will not investigate Mrs A’s complaint about delay in installing a ramp at their property. This is because it is unlikely any further investigation could add to the Council’s response or make a different finding to that already provided to Mrs A by the Council.

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