Other archive 2019-2020


Archive has 200 results

  • Warwickshire County Council (18 014 148)

    Statement Upheld Other 18-Dec-2019

    Summary: Mr and Mrs B complain about issues arising from respite care for their adult daughter, Ms X. They say the Council has not shown it has taken appropriate steps to ensure the provision is safe. They do not consider they can use the provision to provide respite and there are no other suitable facilities within an appropriate distance.

  • Portsmouth City Council (19 011 874)

    Statement Closed after initial enquiries Other 17-Dec-2019

    Summary: The Ombudsman will not investigate this complaint concerning matters from April 2018. This is because the complaint has been made late and there are no good reasons for us to exercise discretion and investigate now.

  • City of York Council (19 011 645)

    Statement Closed after initial enquiries Other 16-Dec-2019

    Summary: Ms B complains about the Council’s treatment of her in relation to the care of her partner. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council in how it has dealt with matters and no grounds on which to base an investigation.

  • Cheshire East Council (19 011 821)

    Statement Closed after initial enquiries Other 13-Dec-2019

    Summary: The Ombudsman will not investigate this complaint about a member of staff in an extra care facility. This is because I am unlikely to add anything more to the investigation already carried out by the Council.

  • Birmingham City Council (19 009 913)

    Statement Closed after initial enquiries Other 11-Dec-2019

    Summary: The Ombudsman will not investigate Mrs A’s complaint that Council officers lied to her about her son’s, Mr B’s accommodation. This is because any further investigation by the Ombudsman could not add to the Council’s response or make a finding of the kind Mrs A wants.

  • Wokingham Borough Council (19 012 536)

    Statement Closed after initial enquiries Other 10-Dec-2019

    Summary: We have no legal power to investigate Mr X’s complaint that the Council has not properly answered his questions about why it supported his disabled sister to contest their late mother’s will. This is because it relates to the start of court action.

  • Sefton Metropolitan Borough Council (19 005 587)

    Statement Not upheld Other 09-Dec-2019

    Summary: Mr and Mrs B complain the Council refused to allow their relative to begin re-attending a day care centre she had previously attended, after she returned to her own home from residential care. The Ombudsman finds there was no fault by the Council in this matter.

  • Buckinghamshire County Council (18 016 847)

    Statement Closed after initial enquiries Other 05-Dec-2019

    Summary: The Ombudsman will not investigate Mr A’s complaint about the actions of the Council regarding communication with him. This is because the Ombudsman could not provide Mr A with a different outcome to that already given by the Council even if he investigated.

  • Mayfield Care Ltd (19 007 097)

    Statement Not upheld Other 05-Dec-2019

    Summary: The investigation into this complaint will be discontinued. There is no fault by the Care Provider in keeping care fees in lieu of notice. Any further investigation by this office could not achieve the outcome Mrs X is seeking, which is repayment of the care fees.

  • London Borough of Wandsworth (19 008 336)

    Statement Closed after initial enquiries Other 05-Dec-2019

    Summary: The Ombudsman will not investigate Mrs X’s complaint about being underpaid for her role as a shared lives carer in 2015-2016. The complaint lies outside the Ombudsman’s jurisdiction because it is late.

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