Archive has 200 results
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Northumberland County Council (18 017 024)
Statement Not upheld Other 13-Jan-2020
Summary: The Council did not persuade Mr X to move into his current accommodation or fail to help him consider a further move.
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London Borough of Croydon (19 001 861)
Statement Upheld Other 10-Jan-2020
Summary: The complaint is about a delay in completing disabled adaptations to a property the Council had found for the complainants to move to. And about a lack of updates. The Ombudsman upholds the complaint and has agreed remedies with the Council.
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London Borough of Croydon (19 012 408)
Statement Closed after initial enquiries Other 06-Jan-2020
Summary: The Ombudsman will not investigate Mrs A’s complaint that she has been misled and deliberately given false information by the Council. This is because the Council’s actions have not caused either Mrs A, or her mother Mrs B, a significant enough injustice to warrant an investigation by the Ombudsman. He is satisfied an apology remedies the injustice caused.
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North East Lincolnshire Council (19 013 166)
Statement Closed after initial enquiries Other 06-Jan-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the actions of the Council in response to his request for information it holds about him. This is because Mr B can complain to the Information Commissioner’s Office (ICO) if he is concerned about information contained in council records.
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London Borough of Lewisham (19 011 488)
Statement Closed after initial enquiries Other 03-Jan-2020
Summary: Ms X complains on behalf of Mr Y about the Council’s decision not to allow Mr Y to travel abroad. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council and an investigation is unlikely to lead to a different outcome.
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West Sussex County Council (19 012 340)
Statement Closed after initial enquiries Other 03-Jan-2020
Summary: Mr B complains about the Council’s actions in connection with the handling of his late mother’s financial affairs. The Ombudsman will not investigate the complaint because there are no grounds which warrant an investigation.
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Leicester City Council (19 012 357)
Statement Closed after initial enquiries Other 03-Jan-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s actions in connection with his social care. This is because the outcomes Mr B sought for his complaint have now been provided by the Council and there are no outstanding issues which warrant investigation by the Ombudsman.
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London Borough of Southwark (19 012 180)
Statement Closed after initial enquiries Other 24-Dec-2019
Summary: The Ombudsman will not investigate this complaint that the Council has failed to help the complainant support his daughter who is facing deportation. This is because there is insufficient evidence of fault by the Council.
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Norfolk County Council (19 014 039)
Statement Closed after initial enquiries Other 20-Dec-2019
Summary: The Ombudsman will not investigate Ms A’s complaint. This is because the concerns Ms A raises are not administrative functions of the Council requiring an Ombudsman investigation.
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Statement Closed after initial enquiries Other 19-Dec-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the care home’s handling of her personal data. This is because the Information Commissioner’s Office is the appropriate body to consider her concerns.