Archive has 200 results
-
Warrington Council (18 009 388)
Statement Upheld Other 11-Mar-2020
Summary: The Ombudsman finds a care provider commissioned by the Council failed to protect Miss B’s belongings when she was detained in hospital. The Council has made a payment to Miss B to cover the loss of her belongings and has agreed to make an additional payment for the distress she suffered.
-
Hampshire County Council (18 014 182)
Statement Upheld Other 11-Mar-2020
Summary: The Ombudsmen found no fault by a Council relating to its role in a mental health assessment. The Ombudsmen found a Trust was at fault with its communication with a patient detained under the Mental Health Act about their illness and medication. There was also fault by the Trust in relation to accessing an advocate. The Ombudsmen recommended the Trust apologises for the distress caused by the identified faults and to create an action plan to address the faults.
-
Bath and North East Somerset Council (19 017 582)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsman will not investigate Miss Q’s complaint about the content of a letter the Council sent her. This is because some of the matters complained of have been considered in court. And we are unlikely to find fault with the Council on another part of the complaint.
-
Hampshire County Council (19 018 208)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.
-
Durham County Council (19 016 513)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: Mr B complains about the Council and matters concerning his attendance at a service provider’s day unit. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council and there is no worthwhile outcome we can achieve for Mr B.
-
Darlington Borough Council (18 019 430)
Statement Closed after initial enquiries Other 06-Mar-2020
Summary: We will not investigate Mrs Q’s complaint about the Council’s Adult Social Care Team and the Police. This is because part of the complaint has been considered by us previously. We are unlikely to find fault with the Council on a more recent event. We have no jurisdiction to investigate the Police. And another body is better placed to consider one part of the complaint.
-
Bristol City Council (18 011 958)
Statement Upheld Other 05-Mar-2020
Summary: Mr B complains that he did not receive proper support from the Council through the Bristol (Syrian Refugee) Resettlement Scheme. The Council was at fault because it initially placed him in a property which was too small, did not explain deductions from a deposit, did not deal with a grant application, did not properly consider a request for a s17 child in need assessment and did not deal with his complaint properly. Mr B’s daughter missed out on a grant payment and it is unclear whether Mr B’s son requires help. The Council has agreed to apologise to Mr B, pay Mr B’s daughter £304.80 and complete a s17 assessment regarding Mr B’s son.
-
Leicestershire County Council (19 017 112)
Statement Closed after initial enquiries Other 05-Mar-2020
Summary: Mrs X complains about care homes employing staff who have been subject to care proceedings involving their children. The Ombudsman will not investigate Mrs X’s complaint. This is because there is not enough evidence of fault by the Council or personal injustice to Mrs X.
-
Surrey County Council (19 014 910)
Statement Closed after initial enquiries Other 04-Mar-2020
Summary: The Ombudsman will not investigate Ms C’s complaint that the Council told her mother, Mrs D, information she asked it to keep confidential. This is because the Information Commissioner’s Office (ICO) considers complaints about breaches of personal data and it would be reasonable for Ms C to ask the ICO to consider her concerns.
-
Tendring District Council (19 015 736)
Statement Upheld Other 04-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council’s emergency support service failed to respond properly to an alert from her husband. This is because the Council has agreed to make a payment to Mrs X and her husband. The Council has already carried out appropriate service improvements and has further training planned.