Archive has 188 results
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Surrey County Council (16 015 030)
Statement Upheld Other 20-Nov-2019
Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.
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Northamptonshire County Council (19 007 463)
Statement Closed after initial enquiries Other 18-Nov-2019
Summary: Miss X complained about her father being in a nursing home, and the care he receives there. She also complained about the Council having taken steps towards selling the family home. We cannot investigate this complaint. We already considered part of the complaint in 2015 and we cannot investigate that again. Other issues are being considered in court and are not for the Ombudsman.
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Wigan Metropolitan Borough Council (19 002 826)
Statement Not upheld Other 13-Nov-2019
Summary: The Council gave Mr A appropriate housing advice and assistance and responded appropriately to his reports of noise nuisance. There was no discrimination against Mr A and he received appropriate support from social work staff. We do not uphold Mr A’s complaints.
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Nottinghamshire County Council (19 010 875)
Statement Closed after initial enquiries Other 13-Nov-2019
Summary: The Ombudsman cannot investigate Mr X’s complaint about the care and support provide to his disabled adult daughter. Mr X is not authorised by his daughter to complain on her behalf.
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Mr Sanjay Prakashsingh Ramdany & Mrs Sandhya Kumari Ramdany (19 006 178)
Statement Closed after initial enquiries Other 12-Nov-2019
Summary: The Ombudsman will not investigate this complaint. This is because there are other bodies better placed to address the matters it raises.
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Statement Closed after initial enquiries Other 11-Nov-2019
Summary: We will not investigate Mr and Mrs X’s complaint that an employee of the care agency, who supports their neighbour, swore at them and used foul language. The Care Provider’s apology is a proportionate remedy for their injustice.
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Wirral Metropolitan Borough Council (18 014 817)
Statement Upheld Other 08-Nov-2019
Summary: Mrs B says the Council unreasonably cancelled her son’s transport without assessing the suitability of alternative transport arrangements and an officer was rude and unhelpful. I cannot reach a safe conclusion about how an officer dealt with Mrs B. For the transport arrangements the Council misunderstood what arrangements were in place when it arranged for a support worker to accompany Mrs B’s son to and from a provision. That left him stranded at the provision and Mrs B had to make alternative arrangements for the following week. An apology, payment to Mrs B and her son and agreement to confirm any changes to transport arrangements in writing is satisfactory remedy for the injustice caused.
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City of Wolverhampton Council (19 008 718)
Statement Closed after initial enquiries Other 07-Nov-2019
Summary: The Ombudsman will not investigate this complaint about a holiday arranged by the Council. This is because the Council has already provided a fair remedy and it is unlikely an investigation would lead to a different outcome.
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London Borough of Croydon (19 002 853)
Statement Not upheld Other 06-Nov-2019
Summary: Mr X complained the Council did not provide appropriate support to Ms Y. There was no fault in the way the Council assessed Ms Y’s care needs or provided support. The Ombudsman therefore cannot question the merits of its decisions.
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Suffolk County Council (18 015 060)
Statement Closed after initial enquiries Other 04-Nov-2019
Summary: The Ombudsman will not investigate this complaint that the Council will not accept driving lessons as disability related expenditure. This is because there is insufficient evidence of fault by the Council.