Other archive 2019-2020


Archive has 200 results

  • Derbyshire County Council (19 004 340)

    Statement Not upheld Other 24-Jan-2020

    Summary: Miss B’s parents complain on her behalf that the Council moved her out of supported living against her wishes and did not share information with the police about safeguarding concerns. Miss B’s parents say this has put their daughter at risk because she cannot manage a property independently and has been a victim of domestic abuse. The Ombudsman has not found fault with the Council. The Ombudsman has not investigated the complaint made that the Council did not support Miss B to transition from children to adult services because it is late.

  • Worcestershire County Council (19 013 569)

    Statement Closed after initial enquiries Other 24-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s alleged failure to keep Mr Q up to date about his partner. We are unlikely to find fault with the Council. And the injustice Mr Q has suffered because of the alleged fault is not sufficient to justify an investigation.

  • Cambridgeshire County Council (19 013 791)

    Statement Closed after initial enquiries Other 23-Jan-2020

    Summary: The Ombudsman will not investigate Mrs B’s late complaint about the actions of the Council regarding her grandmother, Mrs D. This is because Mrs B could have come to the Ombudsman sooner. There is not enough evidence of fault with the Council’s actions warranting the Ombudsman to disapply the law and investigate this late complaint.

  • Northamptonshire County Council (19 012 733)

    Statement Closed after initial enquiries Other 23-Jan-2020

    Summary: The Ombudsman has no legal power to investigate Mr X’s complaint about information a Council social worker provided to the Family Court and the social worker’s conduct in relation to court proceedings.

  • London Borough of Croydon (18 010 646)

    Statement Upheld Other 22-Jan-2020

    Summary: The Ombudsmen found fault with a Hospital Trust’s communication with a patient’s family about discharge arrangements. However, there was no fault with the decisions to discharge the patient back to her own home or subsequently to a rehabilitation placement. The Ombudsmen also found fault by a Council not completing a carer visit for 15-hours after the patient returned home. This caused the patient and her family distress. The Council and the Trust have agreed to the Ombudsmen’s recommendations to ensure learning is taken from the complaint and ensure the faults do not happen again. They will also apologise to the complainant for the distress caused by the faults identified.

  • Derbyshire County Council (19 003 189)

    Statement Upheld Other 20-Jan-2020

    Summary: the Council avoidably delayed in taking action to resolve matters related to funding significant adaptations to a property above the level of the DFG amount. This fault caused injustice in the form of distress and loss of opportunity which the Council will recognise by apologising and making a payment of £1000 to Mr F. It will also introduce service improvements to ensure that faults identified in the coordination of assessments do not occur in future.

  • Lancashire County Council (19 015 822)

    Statement Closed after initial enquiries Other 17-Jan-2020

    Summary: Mr X complained a Council social worker assaulted him while trying to access his mother’s home. He also complained the social worker provided false information to the police and court. The Ombudsman cannot investigate Mr X’s complaint as it concerns a matter considered by court. The police are better placed to deal with Mr X’s complaint.

  • Portsmouth City Council (18 015 989)

    Statement Upheld Other 15-Jan-2020

    Summary: Mr X complains that the Council would not add PhD study to his pathway plan, delayed repaying expenses and refused to cover other expenses. He says he is out of pocket by over £1,000. The Council did not deal adequately with his complaint and inappropriately used its vexatious complainants’ policy. The Ombudsman finds the Council was at fault in delay repaying Mr X. The Council has agreed to pay Mr X interest on the money owed. It will also repay any shortfall on the cost of holiday accommodation if Mr X provides the necessary information and will review the way it deals with Mr X.

  • London Borough of Ealing (19 013 139)

    Statement Closed after initial enquiries Other 14-Jan-2020

    Summary: The Ombudsman will not investigate this complaint alleging a council officer was rude during a telephone call. This is because we are unlikely to add anything more to the Council’s previous investigation.

  • Torbay and South Devon NHS Foundation Trust (18 018 157c)

    Statement Not upheld Other 14-Jan-2020

    Summary: The Ombudsmen do not consider NHS Devon CCG’s decision to stop Mr U’s personal health budget for his section 117 aftercare was made with fault. Devon Partnership NHS Trust’s assessment of Mr U’s needs was robust and there was no fault in the way it decided a care agency could support his needs. Also, the Ombudsmen do not consider Devon Partnership NHS Trust were at fault for not providing Mr U with a care coordinator after March 2018.

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