Archive has 200 results
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Buckland Care Limited (19 015 401)
Statement Closed after initial enquiries Other 07-Feb-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about a breach of data protection laws. She has already asked the Information Commissioner to consider her complaint, but they have declined to do so. Also, this complaint is closely linked to other complaints previously considered by the Ombudsman.
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Norfolk County Council (19 010 462)
Statement Not upheld Other 06-Feb-2020
Summary: Mr X complains about the Council pursuing him for his mother’s outstanding care fees. Mr X had agreed to be a guarantor for his mother in 2012. The Ombudsman has discontinued his investigation. This is because there is no worthwhile outcome achievable from further investigation.
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Lincolnshire County Council (19 013 690)
Statement Closed after initial enquiries Other 06-Feb-2020
Summary: The Ombudsman will not investigate Mrs Q’s complaint about the Council’s decision to go to the Court of Protection regarding her son’s Lasting Power of Attorney. This is because the matter has been considered in court. Nor will the Ombudsman investigate Mrs Q’s complaint about the information held in her son’s records. The Information Commissioner is better placed to deal with this, or she may go to court.
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Cambridgeshire County Council (19 013 787)
Statement Closed after initial enquiries Other 06-Feb-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint about the actions of the Council acting a deputy for her late mother’s, Mrs C’s, finances. This is because the Council has provided Mrs B with the documentation she has asked for so there is unremedied injustice warranting an Ombudsman investigation.
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Suffolk County Council (19 014 469)
Statement Closed after initial enquiries Other 05-Feb-2020
Summary: The Ombudsman should not investigate this complaint about damage to Mr and Mrs J’s property by the Council’s client. This is because the issue of liability is one which should be raised in court.
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Saga Healthcare Limited (19 005 013)
Statement Upheld Other 30-Jan-2020
Summary: Ms C complained about the way in which the agency, who had arranged her parents’ homecare, had calculated her parents’ invoices. Furthermore, when Ms C raised this with the agency, it was reluctant to accept any fault. The Ombudsman has upheld Ms C’s complaint. The care provider has agreed to provide an apology and reimburse Ms C’s parents. It will also carry out an audit to determine if there are other clients who may have been overcharged.
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Sandwell Metropolitan Borough Council (19 005 873)
Statement Closed after initial enquiries Other 29-Jan-2020
Summary: The Ombudsman cannot investigate this complaint about the Council’s use of a Section 135 warrant. This is because the complaint is out of our jurisdiction. Most of the matters complained of have been considered in court. Other matters are late, or are more suitable for consideration by another body.
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Statement Closed after initial enquiries Other 29-Jan-2020
Summary: The Ombudsman cannot investigate this complaint alleging fault in the actions of Turning Point. There is no evidence to show the complaint concerns adult social care matters therefore it is outside of our jurisdiction.
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Durham County Council (18 017 461)
Statement Upheld Other 27-Jan-2020
Summary: Mr C complains on behalf of himself and his aunt, whom I shall call Ms X. Mr C complains about the way in which the Council responded to concerns, which were raised against him, about the way in which he supported his aunt. The Ombudsman found fault, which resulted in distress to Mr C that could have been avoided. The Council has agreed to apologise to Mr C and pay him a financial remedy for distress.
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Durham County Council (19 006 120)
Statement Upheld Other 27-Jan-2020
Summary: Mrs D complains the Council has failed to meet her adult daughter’s care and support needs since February 2019. The Council has accepted there was fault and apologised. It has agreed to make a payment to Mrs D and her daughter to remedy the injustice caused.