London Borough of Harrow (19 017 138)

Statement Closed after initial enquiries Other 02-Mar-2020

Summary: The Ombudsman will not investigate how the Council considered Mr B’s complaint about facilitating contact between him and his son, Mr C. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation. The Ombudsman will not investigate Mr B’s complaint about the Council’s actions regarding Mr C’s care. This is because Mr B does not have consent from Mr C to complain to the Ombudsman on his behalf. The Ombudsman will not investigate the time it took the Council to respond to his concerns. This is because when he is not investigating the substantive matter he will not usually consider how the Council handled the complaint process. That is the case here.

London Borough of Tower Hamlets (19 002 132)

Statement Closed after initial enquiries Other 02-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the way in which the Council makes payments for a phone line for the complainant. This is because there is no evidence of fault by the Council.

Leicester City Council (19 008 310)

Statement Upheld Other 28-Feb-2020

Summary: Mr B complained about the Council passing misleading information about him on to a doctor. We found fault in that the Council did pass on this misleading information.

Herefordshire Council (19 004 845)

Statement Not upheld Other 27-Feb-2020

Summary: Mr and Mrs Y complained on behalf of their adult son, Mr X, the Council failed to properly assess his care and support needs and to provide adequate care and support to meet his needs. The Council was not at fault.

Avery Homes (Nelson) Limited (19 013 616)

Statement Upheld Other 26-Feb-2020

Summary: The Care Provider acknowledged failings in Mr Y’s care during his stay in a residential home. It failed to offer a remedy for the injustice caused. We have made recommendations to address this.

London Borough of Hackney (19 011 294)

Statement Not upheld Other 24-Feb-2020

Summary: We have stopped investigating Mr A’s complaint because it is about an advocacy service which is funded to provide services on behalf of the NHS. We have no power to consider complaints about services provided on behalf of the NHS.

Worcestershire County Council (19 012 126)

Statement Upheld Other 24-Feb-2020

Summary: A man I will call Mr P complained that the Council did not carry out the actions it agreed to take following his previous complaint. The Ombudsman finds that the Council has now carried out the agreed actions but the delay caused Mr P additional time, trouble and frustration. The Council has agreed to apologise for this and pay Mr P £250 in acknowledgement.

East Sussex County Council (19 006 670)

Statement Not upheld Other 17-Feb-2020

Summary: Mr X complains the Council failed to assess his needs properly before deciding to cut his personal budget by two thirds, leaving him without the care he needs. There is no evidence of fault so we cannot question the merits of the Council’s decision.

Hampshire County Council (19 011 677)

Statement Closed after initial enquiries Other 10-Feb-2020

Summary: Mrs D complained about the care and support provided to her daughter, Miss E, in a supported living placement run by Priory Care Group and jointly funded by Hampshire County Council and a clinical commissioning group. Mrs D said the response from the provider was inadequate and she wanted disciplinary action taken against those individuals she held responsible for decline in her daughter’s wellbeing. The Ombudsmen cannot add to the previous investigation completed by the authorities and cannot achieve the outcome Mrs D wants. For these reasons the Ombudsmen should not investigate the complaint.

Northamptonshire County Council (18 012 825)

Statement Not upheld Other 07-Feb-2020

Summary: Mrs X complained the Council failed to meet her adult son’s care needs and her needs as a carer. There is no fault by the Council.