Eclipse Homecare Limited (18 019 874)

Statement Not upheld Domiciliary care 02-Dec-2019

Summary: There is no evidence Mr X suffered any injustice as a result of the carer’s actions.

Inspiration Care Limited (18 011 402)

Statement Upheld Domiciliary care 29-Nov-2019

Summary: Mrs X has complained about the care and support provided to Miss Y. She is also unhappy with the Care Provider’s decision to terminate its service agreement with Miss Y. There is evidence of fault by the Care Provider.

MiHomecare Limited (19 010 730)

Statement Closed after initial enquiries Domiciliary care 29-Nov-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about his late mother’s, Mrs B’s, care provider’s refusal to respond to his complaints. This is because Mr A has not suffered any significant injustice from the care provider’s actions while there was a safeguarding investigation in progress to warrant an Ombudsman investigation.

South Tyneside Metropolitan Borough Council (19 008 714)

Statement Closed after initial enquiries Domiciliary care 29-Nov-2019

Summary: The Ombudsman will not investigate Mr A’s complaint that carers providing care to his aunt, Mrs B, were negligent and caused her harm. This is because the Ombudsman could not say how Mrs B sustained the injuries or make a finding of neglect. The court can consider claims for compensation and it would be reasonable for Mr A to ask the court to consider whether the evidence he has meets the eligibility criteria for a claim of neglect and compensation.

London Borough of Ealing (19 000 793)

Statement Closed after initial enquiries Domiciliary care 28-Nov-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about the actions of the Council in connection with his sister’s, Ms B’s care. This is because there is no ongoing injustice to Ms B warranting an Ombudsman investigation. Mr A could have challenged the defamatory remarks made by a council officer in court. These are not matters the Ombudsman can consider.

Coventry City Council (19 009 690)

Statement Closed after initial enquiries Domiciliary care 28-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about his previous social worker. This is because it is unlikely we would add to the response already provided by the Council’s investigation. Also, we cannot achieve the outcome Mr X seeks as we cannot recommend disciplinary action of officers.

London Borough of Lewisham (19 005 971)

Statement Upheld Domiciliary care 27-Nov-2019

Summary: We uphold a complaint about a missed care call. This was fault causing avoidable inconvenience to Ms B and avoidable distress to her daughter Ms A. To remedy the injustice, the Council will apologise within one month.

West Sussex County Council (19 007 063)

Statement Closed after initial enquiries Domiciliary care 27-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s refusal to help him with his problems and his wish to move to alternative accommodation. This is because there is no evidence of fault by the Council and an investigation is unlikely to lead to a different outcome.

North East Lincolnshire Council (19 009 872)

Statement Closed after initial enquiries Domiciliary care 27-Nov-2019

Summary: The Ombudsman will not investigate Mrs A’s complaint about the number of carers her mother’s Mrs B’s, care provider sent. This is because the care provider has explained the reasons for the increase in different staff and the Ombudsman could not add to this. Mrs A has now changed Mrs B’s care provider so there is no ongoing injustice warranting an Ombudsman investigation.

Tameside Metropolitan Borough Council (18 011 449)

Statement Upheld Domiciliary care 22-Nov-2019

Summary: The Council failed to provide Mr C with adequate care, after an inadequate investigation led to the decision for only male carers to be used to meet his care needs. The Council also failed to carry out a carer’s assessment of Mr C’s son. The Council have agreed to offer financial remedies to both Mr C and his son, and to conduct a review of Mr C’s case.