Disabled facilities grants archive 2019-2020


Archive has 74 results

  • Wakefield City Council (18 013 157)

    Statement Not upheld Disabled facilities grants 12-Sep-2019

    Summary: There is no fault by Wakefield City Council in relation to this complaint about its handling of a Disabled Facilities Grant

  • Peterborough City Council (18 015 948)

    Statement Not upheld Disabled facilities grants 10-Sep-2019

    Summary: Ms X complained about the way the Council dealt with a contractor she used to carry out works under a Disabled Facilities Grant (DFG). She also complained that the Council failed to monitor the progress and quality of the works properly. The work the Council funded was part of a larger project Ms X funded privately. The Council was not at fault in relation to the DFG. I have discontinued my investigation into part of the complaint as it concerns building control and the Ombudsman could not achieve the outcome Ms X is looking for.

  • Bristol City Council (18 002 671)

    Statement Upheld Disabled facilities grants 09-Sep-2019

    Summary: The complainant says the Council took from 2015 to consider, commission and manage grant aided adaptations to her home. The complainant says this is too long and as a result she has lived with excessive pain when using her kitchen and bathroom. The Council says it offered a financial remedy for faults and is progressing with the renewed application received in 2017. It says some delay has been due to adjustments to proposals to reflect the complainant’s wishes and because of her prolonged absences from home. The Ombudsman finds the Council acted with fault and recommends a remedy.

  • St Albans City Council (18 015 995)

    Statement Not upheld Disabled facilities grants 06-Sep-2019

    Summary: Mr X complains about delay in dealing with a disabled facilities grant application. He says the process took much longer than it should and the Council refused to include a bath in the plans; this caused much frustration and pain. The Ombudsman finds the Council was not at fault.

  • Durham County Council (19 002 983)

    Statement Upheld Disabled facilities grants 05-Sep-2019

    Summary: There was delay by the Council in responding to a formal complaint. The Council will apologise and make a £300 time and trouble payment.

  • St Albans City Council (19 004 824)

    Statement Closed after initial enquiries Disabled facilities grants 02-Sep-2019

    Summary: Ms B complains about the Council’s delay in determining the Disabled Facilities Grant for her child in 2017. The Ombudsman will not investigate the complaint because the events complained about happened too long ago to be investigated now and so fall outside our jurisdiction.

  • Teignbridge District Council (18 007 449)

    Statement Not upheld Disabled facilities grants 30-Aug-2019

    Summary: Mr B complained about delay by the Council in deciding his application for a Disabled Facilities Grant. The Ombudsman finds the Council acted appropriately to progress matters associated with the grant application in order to reach a properly considered decision, after queries arose about what was necessary and appropriate to meet Mr B’s needs.

  • Devon County Council (19 003 479)

    Statement Not upheld Disabled facilities grants 30-Aug-2019

    Summary: Mr B complains the Council failed to take appropriate and timely action to support his need for disabled adaptations to his home. The Ombudsman finds that the Council acted without fault in consideration of his needs for disabled adaptations. There were minor delays, in responding to some emails for example, but these did not lead to significant injustice for Mr B.

  • Bassetlaw District Council (18 012 873)

    Statement Upheld Disabled facilities grants 23-Aug-2019

    Summary: The Ombudsman upholds parts of the complaint from Ms X about the way the Council has handled an application for a Disabled Facilities Grant for her children. The Council was not at fault for suggesting alternatives to adapting the property, and was not at fault for placing limits on what the grant would pay for. However, it delayed in appointing an architect, raised Ms X’s expectations and has not communicated effectively. The Council will apologise to Ms X and pay her and her children in recognition of the distress and frustration this has caused. It will also remind staff to check any proposed works meet the needs of the applicant before issuing plans and will appoint a key contact for each application.

  • North East Lincolnshire Council (18 018 745)

    Statement Not upheld Disabled facilities grants 20-Aug-2019

    Summary: The complaint is about a disabled facilities grant. There was no fault in the Council’s refusal to install an accessible back door, do further works to the path or to install a door entry system in Mr E’s bungalow. The decisions were in line with the law and guidance on disabled facilities grants.

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