Charging archive 2019-2020


Archive has 261 results

  • City of Bradford Metropolitan District Council (19 005 332)

    Statement Upheld Charging 27-Jan-2020

    Summary: Ms C complained about the way in which the Council carried out her financial reassessment, and her appeal against her contribution. The Ombudsman found the Council failed to carry out an annual reassessment for Ms C. It also did not deal with her complaint in a timely manner. The Council has agreed to provide a remedy for Ms C’s distress and backdate her NiL contribution to April 2018.

  • St Helens Metropolitan Borough Council (19 010 674)

    Statement Upheld Charging 27-Jan-2020

    Summary: The Council has agreed to pay the top up fee for Mrs X’s residential care home. The Ombudsman has discontinued his investigation because the Council has resolved the complaint.

  • Lancashire County Council (18 019 890)

    Statement Not upheld Charging 24-Jan-2020

    Summary: Ms X complains the Council’s handling of her care contributions means she cannot afford care packages and has built up significant debt. There is no fault in the Council’s actions.

  • Liverpool City Council (19 012 520)

    Statement Closed after initial enquiries Charging 24-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s decision to charge the complainant for his care and support. This is because it is unlikely he would find fault by the Council.

  • Surrey County Council (18 015 376)

    Statement Upheld Charging 23-Jan-2020

    Summary: Mr X complains about the Council’s handling of contact with him over a change in the cost of live-in care for his late aunt. There was fault by the Council which caused injustice to Mr X. The Council has taken action to remedy that injustice.

  • London Borough of Wandsworth (19 012 250)

    Statement Closed after initial enquiries Charging 23-Jan-2020

    Summary: We will not investigate this complaint about a care package the Council put in place following Mrs Q’s stay in hospital. This is because it is unlikely further investigation by us will lead to a different outcome. And the Information Commissioner is better placed to consider Mrs Q’s concerns about a data breach.

  • Tameside Metropolitan Borough Council (19 014 071)

    Statement Closed after initial enquiries Charging 22-Jan-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council handled its review of his father’s financial assessment to calculate contributions towards care fees. The Council is currently reviewing new information from Mr X. It is reasonable to allow the Council an opportunity to complete the review before the Ombudsman considers Mr X’s complaint.

  • Cornwall Council (19 011 125)

    Statement Closed after initial enquiries Charging 17-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s refusal to refund care fees. This is because this part of the complaint is late. The Ombudsman cannot investigate the complainant’s concerns about what happened during a tribunal.

  • Trafford Council (19 005 340)

    Statement Not upheld Charging 14-Jan-2020

    Summary: Mrs D complained about how the Council managed charging for her father’s care. However, there was no fault in how the Council dealt with the matters raised by Mrs D.

  • Devon County Council (18 015 580)

    Statement Not upheld Charging 14-Jan-2020

    Summary: Mr X complained about the way the Council assessed his disability related expenditure. He said this put financial strain on him and his son. The Council has taken appropriate action to resolve the outstanding issues. Therefore, I have discontinued my investigation.

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