Charging archive 2019-2020


Archive has 261 results

  • Cambridgeshire County Council (18 019 337)

    Statement Upheld Charging 13-Jan-2020

    Summary: Mr Y, who complains on behalf of Mr X, says the Council is wrongly seeking contributions towards the cost of a care package that does not meet Mr X’s needs. The Ombudsman has found evidence of fault that has caused Mr X an injustice. He recommended the Council apologises to Mr X, uses a ‘light touch’ approach in future financial assessments for him and tailors any Disability Related Expense forms to reflect expenses relevant to Mr X. The Council agreed.

  • Devon County Council (19 000 791)

    Statement Upheld Charging 13-Jan-2020

    Summary: The complaint is about the care commissioned by the Council to meet Mr B’s social care needs. There was fault by the Council in the time taken to commission care when one service provision ended and fault in the level of care provided by two care agencies acting on behalf of the Council. The Council will apologise to Mr B and make a payment to him.

  • Kent County Council (18 018 684)

    Statement Upheld Charging 10-Jan-2020

    Summary: Ms X complained about the way the Council arranged a long-term residential placement for her mother. The Ombudsman has found no fault by the Council. The Council’s communication about negotiation of top up fees should have been better. It has agreed to apologise to Ms X.

  • Darlington Borough Council (19 007 338)

    Statement Closed after initial enquiries Charging 09-Jan-2020

    Summary: Mrs X complained the Council was pursuing her for her late father’s care home fees from 2015. We have stopped investigating because Mrs X has not complained to us within the normal 12 month period and there are no good reasons to exercise discretion to accept the complaint now.

  • North Yorkshire County Council (18 018 625)

    Statement Upheld Charging 08-Jan-2020

    Summary: Ms X complains about her dealings with a social worker over funding for her late partner’s stay in a care home as well as the care her late partner received while in the home. I found fault by the Council.

  • Bournemouth Borough Council (18 016 869)

    Statement Not upheld Charging 07-Jan-2020

    Summary: Mrs X complains the Council has failed to deal properly with her son’s disability related expenditure, resulting in the charge for his care increasing from £18.88 to £34.35 a week, which he cannot afford. The Council is not at fault over the way it has dealt with the son’s assessed charge.

  • Peterborough City Council (19 005 512)

    Statement Upheld Charging 07-Jan-2020

    Summary: Mrs D complains the Council is at fault for charging her father-in-law for one-to-one care provided by a care home. We uphold the complaint finding the Council gave Mrs D no satisfactory explanation of an agreement it reached with the care home to pay for care. Consequently, Mrs D had no notice of the fee increase and no opportunity to limit her father-in-law’s exposure to the cost of care. The Council has agreed action to remedy the complaint, including writing-off half the money owed for the care.

  • Countrywide Care Home (2) Limited (19 004 419)

    Statement Upheld Charging 06-Jan-2020

    Summary: The care provider should have provided clearer information about the fees payable by Mr B’s father. It should review the way in which its contracts and information for residents is worded to avoid more confusion and refund the amount of the FNC payments.

  • Wirral Metropolitan Borough Council (19 013 158)

    Statement Closed after initial enquiries Charging 06-Jan-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s delay in responding to his complaint about his late father’s, Mr C’s care charges. This is because the Council’s actions have not caused Mr B a significant enough injustice to warrant an Ombudsman investigation and where he is not considering the substantive matter he will not usually consider how a council has considered the complaint. That is the case here.

  • Norfolk County Council (19 009 101)

    Statement Upheld Charging 03-Jan-2020

    Summary: Mr B complains the Council charged too much for the home care he received. The Ombudsman finds there is fault by the Council. The Council has agreed an appropriate remedy.

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