Charging archive 2019-2020


Archive has 261 results

  • Reading Borough Council (18 018 973)

    Statement Upheld Charging 12-Dec-2019

    Summary: The Council failed to regularly reassess Miss B’s finances to decide what contribution she should make to the cost of her care. It also failed to do enough to ensure Miss B knew how to report changes to her financial situation. This resulted in Miss B receiving an invoice for £2513.18 for backdated charges. The Council has agreed to apologise and make a payment to Miss B and to write off the backdated charges.

  • Norfolk County Council (19 005 007)

    Statement Not upheld Charging 12-Dec-2019

    Summary: The Ombudsman proposes to discontinue his investigation of this complaint, about the complainant’s contribution to his social care fees. This is because the Council has now offered to waive the outstanding balance, and this is the most an investigation by the Ombudsman could achieve.

  • Halton Borough Council (19 004 250)

    Statement Not upheld Charging 11-Dec-2019

    Summary: The delay in the financial assessment was not the fault of the Council.

  • Bournemouth Borough Council (18 016 735)

    Statement Upheld Charging 05-Dec-2019

    Summary: The Council has accepted it caused confusion and anxiety to the complainant for failures in its charging processes. It has agreed to waive historic charges and allocate a specific worker for the complainant to contact. The Council failed to deal with the complainant’s complaint properly and provided confusing and conflicting information which added to her anxiety. The Council has agreed to apoloigse for these failures and make procedural changes.

  • Sheffield City Council (18 009 941)

    Statement Not upheld Charging 05-Dec-2019

    Summary: Ms C complained about the way in which the Council made decisions about her (late) father’s care, and the way it carried out his financial assessment. Ms C and the Council agreed a settlement during the course of the investigation, as a result of which the Ombudsman decided to discontinue his investigation.

  • Kent County Council (19 010 502)

    Statement Closed after initial enquiries Charging 05-Dec-2019

    Summary: We will not investigate this complaint about residential care charges from 2014 - 2015. The complaint is late, and I do not see good reasons to exercise discretion to investigate now.

  • London Borough of Havering (19 000 301)

    Statement Not upheld Charging 03-Dec-2019

    Summary: Mrs C considers that the Council has wrongly charged for her late father-in-law’s residential care, despite having agreed that he was entitled to six weeks’ free care. The Ombudsman considers that the Council is entitled to seek the outstanding balance of £1,812.62 for her late father-in-law’s care.

  • Liberty House Clinic Limited (19 011 534)

    Statement Closed after initial enquiries Charging 02-Dec-2019

    Summary: We have no legal power to investigate Miss X’s complaint about privately funded rehabilitation for substance misuse. Such services do not fall within the definition of adult social care services.

  • Norfolk County Council (19 011 541)

    Statement Closed after initial enquiries Charging 02-Dec-2019

    Summary: Mr X complained the Council did not explain his mother’s short stay in a residential home would be chargeable until two months after the period in question. We will not investigate this late complaint. There is not a good reason Mr X did not complain sooner, and due to the time lapsed we would not be able to fully investigate and come to sound conclusions. In any event, it is unlikely we would find fault.

  • West Sussex County Council (19 010 784)

    Statement Closed after initial enquiries Charging 02-Dec-2019

    Summary: The Ombudsman will not investigate Mr A’s late complaint about the Council charging his late mother’s, Mrs B’s, estate for her care. This is because Mr A could have come to the Ombudsman sooner if her was concerned about the charges so there no good reason for the Ombudsman to disapply the law in this case.

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