Charging archive 2019-2020


Archive has 261 results

  • Lincolnshire County Council (19 001 789)

    Statement Upheld Charging 10-Feb-2020

    Summary: Mrs P complains the Council did not properly explain what her parents needed to pay towards residential care that her father receives. We uphold the complaint noting the Council has recognised that its communications fell short of best practice. This caused the care provider to pursue debt recovery from Mrs P’s mother in a way the Council accepts was unacceptable. We consider the Council has offered a satisfactory remedy to Mrs P’s complaint. The Council has also agreed a review of existing contract arrangements with care providers. This is so it can consider what wider lessons it may need to learn from this complaint.

  • Thurrock Council (18 017 600)

    Statement Not upheld Charging 08-Feb-2020

    Summary: There is no evidence of fault in the Council’s decision to charge Mrs X for respite care while a Disabled Facilities Grant was approved and works completed.

  • Nottinghamshire County Council (19 007 722)

    Statement Not upheld Charging 06-Feb-2020

    Summary: Mr and Mrs F complain on behalf of their adult son, Mr M, that the Council is charging too much for the care it provides. The Ombudsman has found no fault by the Council.

  • Dorset Council (19 008 365)

    Statement Upheld Charging 06-Feb-2020

    Summary: There is no evidence of fault by the Council when it made arrangements to charge for adult social care. There was a significant delay in responding to the complaint, which is fault and caused injustice. But the Council has already adequately remedied this. For this reason, the Ombudsman has completed his investigation.

  • Kent County Council (19 003 819)

    Statement Upheld Charging 05-Feb-2020

    Summary: Mrs X complains that the Council included a loan in her disability related expenditure and this was not right. It also increased the cost of her care and sent invoices for different amounts. She says this caused her problems sleeping, she felt sick with worry and she cancelled her care. The Ombudsman finds the Council was at fault in not assessing Mrs X’s DRE for 11 years. The Council will apologise and offer a fresh needs assessment.

  • Wakefield City Council (19 004 060)

    Statement Not upheld Charging 04-Feb-2020

    Summary: There is no evidence of fault in the way the Council completed a financial assessment of Mrs Y. It properly considered requests for items to be included as disability related expenditure. As there is no evidence of fault in the process, I cannot comment on the merits of the decision reached. The Council is not at fault for levying a charge for Mrs Y’s stay in a residential care home

  • Essex County Council (19 002 197)

    Statement Upheld Charging 30-Jan-2020

    Summary: The Council failed to assess Mr Y’s disability related expenditure when it completed a financial assessment of him in 2017. The Council has acknowledged this and has agreed to apologise, waive any charges for that period and reimburse monies Mr Y paid.

  • Nottingham City Council (19 007 256)

    Statement Closed after initial enquiries Charging 30-Jan-2020

    Summary: The Ombudsman should not investigate this complaint about an invoice the Council sent for the cost of the complainant’s care. This is because the injustice is not significant enough to justify our involvement.

  • Cumbria County Council (19 007 133)

    Statement Upheld Charging 29-Jan-2020

    Summary: Mr B complained about the Council overcharging, the late Mr C for care services. We find the Council was at fault for the errors, but we are satisfied it has taken appropriate action to put matters right.

  • GB Care Limited (19 005 991)

    Statement Upheld Charging 28-Jan-2020

    Summary: Ms D complains GB Care Ltd has charged the wrong fees and had no contract for her father’s residential care fees. The Ombudsman has found there was fault causing injustice. The care provider has agreed to apologise and make a payment to Ms D. Ms D should now settle the outstanding fees.

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