Charging archive 2019-2020


Archive has 261 results

  • Gateshead Metropolitan Borough Council (19 009 858)

    Statement Closed after initial enquiries Charging 29-Nov-2019

    Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s delay in completing an assessment on his mother Mrs B. This is because the Council has apologised and agreed to reimburse Mrs B the difference in costs between her new care home and the assessment centre care charge. The Ombudsman is satisfied there is no unremedied injustice for him to investigate.

  • Leeds City Council (18 010 383)

    Statement Upheld Charging 28-Nov-2019

    Summary: Ms C complained about the way in which the Council assessed that she has to pay a financial contribution towards the cost of her homecare support. The Ombudsman found there was no fault in the Council’s decision to backdate her contribution to the date her benefits increased. However, there was fault in the way the Council dealt with some of the items she asked to be treated as Disability Related Expenses (DRE). The Council has agreed to accept one item as DRE and review another one.

  • Gateshead Metropolitan Borough Council (18 019 453)

    Statement Upheld Charging 28-Nov-2019

    Summary: Mrs B complains that, due to delay in assigning her case to a social worker, her mother Mrs C had to spend fourteen weeks in a care home, instead of the planned six weeks. The Council then wrongly sent her mother a bill for her care. This caused her mother considerable distress. The Ombudsman considers that the waiving of the six weeks’ charges which Mrs C was due to pay, equivalent to £666, represents a suitable remedy for the injustice to Mrs C. The Council has also agreed to the Ombudsman’s recommendation that it pay Mrs B £620 in respect of the distress that she experienced, her time and trouble and transport costs.

  • Norfolk County Council (18 019 966)

    Statement Upheld Charging 28-Nov-2019

    Summary: Mrs X complained the care home, commissioned by the Council, failed to provide adequate care to her late husband. She was unhappy to pay the outstanding care charges because of this. The Care Quality Commission has considered the care home’s actions and the Council has offered to waive the care charges. I have discontinued the investigation as it is unlikely I could achieve anything more by further investigation.

  • Lancashire County Council (19 003 042)

    Statement Upheld Charging 27-Nov-2019

    Summary: Mr C complains the Council should not charge Ms M for her temporary stay at a care home, because: the Council failed to explain there would be a charge after two weeks, and the delay of moving Ms M back home was due to the Council. The Ombudsman found that it was wrong for Ms M to suffer a financial injustice, due to the time it took the Council to find a homecare agency. The Council has agreed to apologise and rectify any financial injustice Ms C has experienced.

  • Staffordshire County Council (18 017 505)

    Statement Upheld Charging 27-Nov-2019

    Summary: The Council delayed in completing a financial assessment in respect of Mr C’s contribution towards the cost of his care. This was fault but the Ombudsman is satisfied the Council told Mr C’s family of the estimated charges and is entitled to seek to recover them. The Council’s finance team did not act insensitively by requesting payment shortly after Mr C died because it was unaware of his death.

  • Wiltshire Council (19 001 981)

    Statement Upheld Charging 25-Nov-2019

    Summary: Mr X complained about the Council’s support for his Shared Lives placement and its attempt to recover money from him related to this placement. The Council took too long to allocate Mr X a social worker able to check on the placement and make long-term plans with Mr X about where he should live. It also took too long to respond to his complaint. It has agreed to apologise to Mr X and reduce the amount he owes by £500. These are appropriate to remedy injustice caused by its faults.

  • London Borough of Bromley (19 002 909)

    Statement Upheld Charging 22-Nov-2019

    Summary: The Council took over a year to complete an appeal of financial contribution for adult care services. The Council should complete such appeals within six months, its delay is fault and caused worry, confusion, time and trouble to the complainant. The Council will apologise, pay £250 and review its process to see if it can improve it or if this delay was a one-off issue.

  • Staffordshire County Council (19 004 120)

    Statement Not upheld Charging 22-Nov-2019

    Summary: Mrs X says that the Council has failed to take all her Disability Related Expenditure into account, as part of her financial assessment. Although this was upsetting for Mrs X, the Ombudsman has found no fault by the Council.

  • Stockton-on-Tees Borough Council (18 016 504)

    Statement Not upheld Charging 21-Nov-2019

    Summary: Miss J complained the Council should not have charged a contribution for her stay in a care home. The Ombudsman has not found fault by the Council.

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