Assessment and care plan archive 2019-2020


Archive has 435 results

  • Derbyshire County Council (19 010 437)

    Statement Upheld Assessment and care plan 03-Feb-2020

    Summary: Mr X complains the Council failed to deal properly with his brother’s finances while he was living in a Nursing Home. The Council failed to sort out Mr X’s Company pension before he died. This caused problems for Mr X as the Executor of his brother’s estate. The Council needs to apologise and pay financial redress.

  • Solihull Metropolitan Borough Council (19 008 347)

    Statement Closed after initial enquiries Assessment and care plan 31-Jan-2020

    Summary: The Ombudsmen will not investigate Mr A’s complaint about treatment and care from the Practice and Council in 2016. This is because the complaint is late and I have not seen sufficient reason to accept it now.

  • Northamptonshire County Council (19 002 166)

    Statement Upheld Assessment and care plan 31-Jan-2020

    Summary: Ms R says the Council is at fault for failures, including delay, in preparing a care plan for her son Mr C. She says this has caused both Mr C and herself injustice in that he still does not have a care plan nearly two years after asking for one. Ms C finds this stressful. Although the Council is right to say Mr C has not engaged with its officers, the Council is at fault for failures in the way in which it dealt with Mr C. It has also communicated inadequately with Ms R. The Council has agreed to pay Ms R and Mr C £400 in consideration of the distress caused and to write back to the Ombudsman with a progress report in three months.

  • Isle of Wight Council (19 004 806)

    Statement Upheld Assessment and care plan 31-Jan-2020

    Summary: Mr X complains Isle of Wight Council (IWC) failed to meet his mother’s needs properly or his needs as her carer, and West Sussex County Council (WSCC) failed to support his mother properly after June 2018 and ignored his request to stop paying her direct payments to him. WSCC has not failed to support his mother. It failed to take any action in response to Mr X’s request to stop making payments, but this did not cause injustice to him or his mother. IWC did not always implement the mother’s care and support plan, which caused injustice to Mr X. It needs to apologise and pay financial redress.

  • West Sussex County Council (18 017 535)

    Statement Upheld Assessment and care plan 30-Jan-2020

    Summary: Ms A has complained about a Trust and a Council in relation to a delay in discharging her father in law, Mr B, to a care home. The Ombudsmen find fault with the Trust in not making required referrals. However, we do not find fault in relation to the delay in diagnosis of dementia or the issuing of a behaviour warning. In addition, the Ombudsmen do not find fault with the Council in relation to a delay in finding suitable care homes, but it should have provided the family with a copy of Mr B’s initial needs assessment.

  • Knowsley Metropolitan Borough Council (19 007 993)

    Statement Not upheld Assessment and care plan 30-Jan-2020

    Summary: The Council is not at fault for refusing to halve charges for community based social care services. Even though the NHS funds half the care package the Council is not charging more than the cost of its half of the care package.

  • Surrey County Council (19 013 857)

    Statement Closed after initial enquiries Assessment and care plan 30-Jan-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s actions regarding Mr and Mrs C. This is because it is unlikely any further investigation could make a different finding or add to the Council’s response. The Council has apologised for the fault and there is no unremedied injustice warranting an Ombudsman investigation.

  • Lancashire County Council (19 014 135)

    Statement Closed after initial enquiries Assessment and care plan 29-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about a financial assessment in respect of care costs. This is because we are unlikely to find evidence of fault in the way that the Council made its decision.

  • Knowsley Metropolitan Borough Council (19 007 077)

    Statement Upheld Assessment and care plan 28-Jan-2020

    Summary: the complainant says the Council failed to properly consider his son’s views on respite care resulting in his son absconding from respite care and placing himself in danger. The Council agrees it should have referred the complainant’s son to an independent advocate earlier and offers £500 in recognition of its fault. The Ombudsman finds the Council acted with fault.

  • Gloucestershire County Council (19 005 899)

    Statement Upheld Assessment and care plan 27-Jan-2020

    Summary: Mr X complained about the Council’s failure to provide care and support following the withdrawal of his existing carers. He also complained about the subsequent reduction of his care and support package. This caused distress and inconvenience to both Mr X and his family, including his sister, Mrs D. The Ombudsman has found the Council to be at fault when it did not find a replacement care provider. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mr X and Mrs D. The Ombudsman has not found fault with the outcome of the recent assessment. The number of care hours is a matter of professional judgement for the Council to determine.

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