Staffordshire County Council (19 011 306)

Statement Upheld Assessment and care plan 03-Mar-2020

Summary: Mrs X complains the Council failed to assess her grandmother’s needs properly and failed to identify the need for residential care before she went into hospital in September 2018. The Council delayed in reassessing the grandmother’s needs and failed to meet all her eligible care needs. It has agreed to apologise and pay financial redress for the distress and trouble it has caused Mrs X.

Isle of Wight Council (19 014 002)

Statement Closed after initial enquiries Assessment and care plan 03-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a needs assessment. This is because there is nothing that we could add to the Council’s investigation of the matter, and there is no fault in its refusal to provide the outcome that the complainant wants.

London Borough of Enfield (18 007 187)

Statement Upheld Assessment and care plan 02-Mar-2020

Summary: Miss X complains about the Council’s decision not to complete a care assessment when she asked for one in 2018. Miss X also complains about the Council’s complaint handling. I find fault with the Council for failing to complete a care assessment. I also find fault with the Council’s complaint handling. I have recommended the Council apologise, pay Miss X a financial remedy, and remind staff of the requirements of the Care Act 2014.

Royal Borough of Windsor and Maidenhead Council (19 002 065)

Statement Closed after initial enquiries Assessment and care plan 02-Mar-2020

Summary: Ms Y complains about the Council’s assessment of her care and support needs and how much it says she should pay for her care. The Ombudsman will not investigate this complaint because the Council has not yet completed the assessments.

Staffordshire County Council (19 007 506)

Statement Not upheld Assessment and care plan 02-Mar-2020

Summary: Mrs A has complained about a delay in discharge of her grandmother, Mrs B, from hospital in October 2018. The Ombudsmen found fault with Walsall Trust which caused an undue delay in discharge. We did not find fault with the Council.

Luton Borough Council (19 003 726)

Statement Upheld Assessment and care plan 28-Feb-2020

Summary: Mr C complained about the way in which the Council decided to remove four hours a week of sitting support. He also complained about the way in which the Council responded to his complaint about this. The Ombudsman found fault with the way through which the Council made its decision. The Council has agreed to apologise and pay Mr C £1,320, because he was unable to go out in the evening, once a week, since November 2018 (66 weeks).

Walsall Metropolitan Borough Council (19 004 703)

Statement Upheld Assessment and care plan 28-Feb-2020

Summary: The Council has not properly considered all Mrs Y’s needs in its proposal to reduce a lunchtime visit from 90 minutes to 30 minutes, neither has it demonstrated that all required tasks can be met within the 30-minute timeframe

West Sussex County Council (19 016 564)

Statement Closed after initial enquiries Assessment and care plan 27-Feb-2020

Summary: The complaint is about payment for respite care. The Ombudsman will not investigate this complaint because the Council has offered to pay the relevant amount anyway. There is not enough injustice to pursue other parts of the complaint.

Gloucestershire County Council (19 009 175)

Statement Upheld Assessment and care plan 26-Feb-2020

Summary: The Council failed to properly assess for services which resulted in Mr D making an uninformed decision about residential care. To remedy Mr D’s injustice the Council has agreed to apply a 12 week property disregard in his assessment of residential care charges.

Sheffield City Council (19 009 239)

Statement Upheld Assessment and care plan 26-Feb-2020

Summary: The Council has wrongly asked for an additional top-up to residential care home fees. Mr B has been stressed and paid money he should not have had to pay. The Council will apologise, refund the fees paid, pay the care fees in full going forward until any decision the resident should move, and pay Mr B £250 for his distress, time and trouble.