Archive has 420 results
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West Sussex County Council (18 014 449)
Statement Not upheld Assessment and care plan 31-Mar-2020
Summary: the Ombudsman’s decision is that there is no evidence of fault by the Council regarding its consideration that Mrs A had deprived herself of assets that could pay for her care in a care home.
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City of Wolverhampton Council (19 008 005)
Statement Not upheld Assessment and care plan 30-Mar-2020
Summary: Mrs X complained the Council failed to offer her a needs assessment following surgery and did not provide care or equipment she needed to stay independent. She said this caused her and her husband stress and inconvenience. There was no fault in the Council’s actions.
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Lancashire County Council (19 010 255)
Statement Upheld Assessment and care plan 27-Mar-2020
Summary: There was fault in the way the Council carried out an initial financial assessment and then failed to respond to an email from the complainant. The Council has apologised for these faults which is an appropriate remedy. There is no evidence of fault in the way the Council carried out a financial assessment in April 2019, but the Council should not have sent out a standard financial agreement to Mrs B as it did not apply to her situation. Mrs B has not suffered a significant injustice as a result of this.
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Lincolnshire County Council (18 012 682)
Statement Upheld Assessment and care plan 24-Mar-2020
Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.
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East Sussex County Council (19 010 541)
Statement Not upheld Assessment and care plan 24-Mar-2020
Summary: Mrs X complains the Council failed to properly consider her request for items of expenditure for her daughter Ms Y to be considered as Disability Related Expenditure. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
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London Borough of Islington (19 004 087)
Statement Upheld Assessment and care plan 23-Mar-2020
Summary: Ms X complained the Council delayed in assessing her care and support needs and then delayed in providing the care to meet those needs. She said this caused her child harm and her distress. She also said Council departments failed to work together effectively. The Council was at fault, as there was a three-month delay in assessing her needs and it did not appropriately consider the need for an emergency care package. This did not cause her child harm but did cause her frustration and distress. Council departments did communicate but the Council did not consider more integrated care planning and documentation provided to Ms X was unclear. The Council has agreed to apologise to Ms X and pay her £200 to acknowledge the distress caused. It will also take action to improve its services.
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Norfolk County Council (19 011 895)
Statement Upheld Assessment and care plan 23-Mar-2020
Summary: The Council has admitted that there was delay in its assessment of Mrs D’s needs when she was staying in a care home after a hospital discharge. There was also a delay in finding a placement to move to and in chasing the debt. The Council has offered to reduce the outstanding debt from £3,100 to £1,777 and this is an appropriate remedy for the injustice.
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Hertfordshire County Council (19 001 890)
Statement Upheld Assessment and care plan 19-Mar-2020
Summary: Ms J complains about how the Council has carried out a review of her sister’s care needs and her own carer’s assessment. The Ombudsman finds fault with record keeping, delays in identifying a need for a mental capacity assessment, and with progressing the needs identified in the carer’s assessment.
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Statement Not upheld Assessment and care plan 19-Mar-2020
Summary: There was no evidence of fault in the way the Council decided to include Mrs C’s property as capital in its financial assessment and in its assessment of her needs and risk to her safety in deciding the care plan.
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Kirklees Metropolitan Borough Council (19 009 200)
Statement Upheld Assessment and care plan 19-Mar-2020
Summary: There is fault by the Council in this complaint. It cancelled Mr Y’s day service at short notice, failed to provide alternative support, and failed to respond to a crisis situation whilst Mr Y was in residential respite care. Consequently, the placement broke down. The impact on Mr Y’s wife was significant.