Archive has 4 results
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Cumbria County Council (18 008 429)
Statement Upheld Looked after children 29-Mar-2019
Summary: Mr X complained the Council failed to properly investigate a complaint his son made under the children’s statutory complaints procedure. The Council failed to meet the timescales under the statutory procedure. It has already offered Mr X’s son £250 which is sufficient to remedy any injustice caused by the delays. There was no fault in the way the Council carried out the Stage 2 investigation and Stage 3 review of the complaint.
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Norfolk County Council (18 001 616)
Statement Closed after initial enquiries Looked after children 29-Mar-2019
Summary: Mr X complains the Council removed him and his brother from their foster carers without good reason and failed to properly manage his subsequent care. He also complains the Council has failed to investigate his complaint under the statutory complaints process. The Ombudsman will not investigate this complaint. Mr X could have raised his concerns with the Ombudsman sooner and it is unlikely we would now be able to carry out an effective investigation. It is not appropriate to exercise discretion to investigate Mr X’s complaint outside the normal timeframes.
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Lancashire County Council (17 017 603)
Report Upheld Looked after children 27-Mar-2019
Summary: Mr B complains the Council has failed to put in place the remedy it agreed to, following his previous complaint to us. Mr B’s original complaint was that the Council had failed to provide help and support for his niece and nephew (V and W) for whom he and his wife hold a Special Guardianship Order (SGO). He said that after the SGO was granted, the Council failed to assess their needs or provide additional support.
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Report Upheld Looked after children 31-Aug-2018
Summary: Mrs C complains on her son’s (Mr B) behalf that social services staff left him in a tent and a static caravan for several weeks in the summer of 2016 when he was addicted to drugs and homeless aged 17, without properly assessing if he could make decisions about his own safety. She complains this put him at risk and worsened his already poor mental health.