Archive has 2 results
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London Borough of Newham (18 001 436)
Statement Upheld Housing benefit and council tax benefit 29-Mar-2019
Summary: Ms C says the Council did not consider her application for a discretionary housing payment fairly. The Council is at fault for a failure to explain its reasoning to Ms C. It has agreed to reconsider its decision, apologise and explain its decisions more clearly in future.
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Nuneaton & Bedworth Borough Council (18 012 456)
Statement Upheld Housing benefit and council tax benefit 28-Mar-2019
Summary: Ms B says the Council failed to pay the correct housing benefit for 2 years leading to hardship and anxiety. The Ombudsman’s considers there was no fault by the Council in revising the claim after 2 years. However, there was fault by the Council because it did not fully correct the benefit due until January 2019. The Council has provided an appropriate remedy for this fault.