Adult care services archive 2018-2019


Archive has 35 results

  • Norfolk County Council (18 003 158)

    Statement Not upheld Direct payments 28-Mar-2019

    Summary: the Council was not at fault in the way it reviewed Ms X’s care and support and altered the arrangements for management of her Direct Payments.

  • London Borough of Hillingdon (17 003 012)

    Statement Upheld Domiciliary care 28-Mar-2019

    Summary: Mr B complains on behalf of his late great grandmother, Mrs C. He is unhappy with the care provided to her by a number of organisations which he says led to physical discomfort for her and distress for her family. There were some failings by the Council which it should apologise for and provide Mr B with details of how it will ensure these failings do not happen again. There were no failings by the other organisations involved in Mr B’s complaint.

  • Oxfordshire County Council (18 016 587)

    Statement Closed after initial enquiries Residential care 28-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about lost dentures in a care home. This is because the complaint about the substantive issue is made late, and there are no good reasons to exercise the Ombudsman’s discretion to consider it now. In addition, we could not add anything to the Council’s previous investigation into the other issues raised.

  • London Borough of Barking and Dagenham (18 002 772)

    Report Upheld Charging 11-Mar-2019

    Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.

  • Moreland House Care Home (17 012 203)

    Report Upheld Charging 11-Mar-2019

    Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.

  • Staffordshire County Council (18 004 809)

    Report Upheld Assessment and care plan 08-Mar-2019

    Summary: Since May 2016 the Council unlawfully decided not to carry out assessments of low and medium priority Deprivation of Liberty Safeguards (DoLS) applications and significantly delayed assessing the remaining applications.

  • London Borough of Ealing (16 018 733)

    Report Upheld Assessment and care plan 18-Feb-2019

    Summary: The complainant, who we will call Ms B, says the Council failed to reassess her social care needs, and provide appropriate support, when her circumstances changed. Ms B says the Council failed to properly complete her July 2016 needs assessment and financial assessment. Ms B says the Council has unfairly removed her direct payments. Ms B complains that the Council will not consider other options to get her son to school, which she says are more reliable than a care agency.

  • Reading Borough Council (18 001 676)

    Report Upheld Domiciliary care 10-Jan-2019

    Summary: Mr F complains about the quality of home care provided by the Council’s care provider, Radis Group, to his late mother, Mrs B. In particular that the carers failed to call 999 when Mrs B was ill.

  • Blackpool Borough Council (17 004 032)

    Report Upheld Safeguarding 13-Dec-2018

    Summary: Ms X complains carers placed her mother Ms Y on a commode next to a radiator causing burns to her legs. She also complains about a delay in completing a safeguarding investigation and about the outcome.

  • Corden Assist Ltd (17 007 722)

    Report Upheld Domiciliary care 16-Oct-2018

    Summary: Adverse Findings Notice issued because Corden Assist Ltd failed to provide the remedy recommended by the Ombudsman following an investigation. 

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